Chief Operating Officer - Remote In Ak

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us and help people live healthier lives while doing your life's best work.(sm)

The Chief Operating Officer - AK is responsible for a variety of functions related to management and business operations across the Alaska Behavioral Health Administrative Services Organization and reports directly to the plan CEO. The position is responsible for assisting in managing P&L, daily operations of multiple levels of staff and departments and may include day to day site operations. The position serves as a member of the Optum Alaska executive management team which is responsible for successful execution of the Alaska contract, is highly customer facing, and assist in project management and implementation of new business for the plan. This position is responsible for the oversite and delivery of all quality assurance and compliance activities, coordinating program evaluation and enhancement, ensuring availability of required policies and procedures, managing corrective action planning, overseeing performance standards, and coordinating program enhancement activities with other Optum Alaska key personnel and staff. The position and the individual selected is at the request and approval of the client-State of Alaska and will be based in commutable distance to Anchorage, AK.

If you are located in commutable distance to Anchorage, AK, you will have the flexibility to work remotely* as you take on some tough challenges

Primary Responsibilities:

• Attend State meetings as deemed necessary to guide and advise executive leadership of priority items and/or items that need to be carried to leadership venues with the State
• Provide mastery of contract requirements as well as oversite and monitoring to ensure compliance to those deliverables
• Communicate quality achievements and activity findings to the State and ensure delivery of required quality reports
• Facilitate development of policies and procedures in collaboration with functional leads and the Optum Alaska executive management team
• Serve as a subject matter expert for Optum Alaska operations on regulatory interpretations in collaboration with the Optum Alaska executive management team
• Develop, implement and oversight of the Quality Assurance Performance Improvement (QAPI) program including plan development, provider oversight and monitoring activities, complaint management, incident reporting, system performance and outcome measures
• Support solid communications and effective working relationships within Optum Alaska Administrative Services Organization (ASO) operations and between the ASO, State and other stakeholders in Alaska’s behavioral healthcare delivery system
• Supervise staff as required
• Demonstrate an effective and adaptive leadership style that promotes innovation and accountability
• Monitors internal projects and task tracking as it relates to projects and deliverables to the customer
• Manage all Continuous Quality Improvement (CQI) activities and ensure all staff adhere to CQI principles throughout the program
• Guide Optum employees in the implementation of and compliance with all contract requirements and federal, state, and local regulations and Medicaid requirements

Required Qualifications:

• Demonstrated ability to work with individuals across departments and at all levels of management
• Bachelor’s degree
• Demonstrated ability to work under tight deadlines and manage multiple projects simultaneously
• 3+ years of experience managing operations in a healthcare setting

Preferred Qualifications:

• Managed care experience
• Knowledge of compliance and quality improvement process and audit readiness
• Alaska Medicaid experience
• Master’s degree

Careers at OptumCare. We're on a mission to change the face of health care. As the largest health and wellness business in the US, we help 58 million people navigate the health care system, finance their health care needs and achieve their health and well-being goals. Fortunately, we have a team of the best and brightest minds on the planet to make it happen. Together we're creating the most innovative ideas and comprehensive strategies to help heal the health care system and create a brighter future for us all. Join us and learn why there is no better place to do your life's best work.(sm)

OptumCare is committed to creating an environment where physicians focus on what they do best: care for their patients. To do so, OptumCare provides administrative and business support services to both owned and affiliated medical practices which are part of OptumCare. Each medical practice part and their physician employees have complete authority with regards to all medical decision-making and patient care. OptumCare’s support services do not interfere with or control the practice of medicine by the medical practices or any of their physicians.

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.