Chief Operating Officer Jobs

Monarch E&S, a division of SPG Insurance Solutions (Monarch) is a rapidly growing, and successful property and casualty insurance wholesaler and managing general agency based in Burbank, CA with branches in MA, FL, & VA. We sell exclusively to retail agencies across the country with a focus on small to mid-market E&S commercial and specialty personal lines risks.

About The Position

Monarch is seeking an energetic and motivated Chief Operating Officer (COO) for our national platform. This position will report directly to the President and will be a key member of the executive management team. The role will focus on creating process efficiency and operational excellence in all aspects of the business as measured by customer satisfaction, account retention, new business success and profitability. The position will include people management responsibilities over operations service leaders and staff.

Responsibilities Include The Following

• Coordinate with branch operation leaders and managers efforts to continually ensure quality service is provided to our clients on a timely and consistent basis.
• Contribute to the development of strategic goals and objectives as well as the overall management of the organization.
• Develop emerging leadership by coaching and mentoring operational leaders and assisting them with their day-to-day operational duties and interactions with their team members.
• Work with the leadership team and staff to develop and implement next generation business process and work flows to improve efficiency and customer service.
• Coordinate the integration of newly acquired organizations.
• Oversee training and education initiatives for service staff to ensure technical knowledge and skills are consistent with job requirements, utilizing and requesting resources as needed.
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• Develop and maintain strong relationships with Internal Brokers, Underwriters, and other key staff.
• Act as project lead to coordinate and implement corporate project initiatives.
• Serve as liaison between branch operational leaders and the Executive Management Team.
• Assist in the development and implementation of digital “end to end” client service and agency management solution.
• Oversee facilities, carrier contract management, compliance and other operational and administrative functions.

Work Experience Requirements

• Bachelor’s degree preferred.
• Knowledge of wholesale brokerage and MGA operations preferred.
• E&S/Surplus Lines experience, preferred.
• Minimum of five years supervision experience required.
• Five to ten years of P&C operations experience required.

Qualifications

• Must be able to travel by air and vehicle across the country (Travel 25%).
• Exceptional verbal and written communication skills with ability to persuade others.
• Strong problem solving and conflict resolution skills.
• Excellent customer service and strong communication skills including the ability to interact within all levels of the organization.
• Demonstrated leadership ability.
• Strong computer skills, including high proficiency in Microsoft Office Suite and knowledge of agency management platforms.
• Ability to manage complex tasks, provide analysis, and monitor quality metrics.
• Will abide by departmental policies and procedures, including authority levels, to comply with risk management controls.

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Department Business Operations

Required Experience: 7-10 years of relevant experience

Required Travel: Up to 25%

Required Education: High school or equivalent

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here athttp://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm.

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About HUB International

Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit hubinternational.com.