Chat Support / Customer Support Representative

Hi
Hope you are doing great.
InfiCare has been providing Contingent Staffing and Direct Hire staffing services to its clients across the US and in four continents Since 2001. Starting from a modest beginning in 2001, today we service clients ranging from Fortune 500 companies to medium sized businesses as well as small niche firms. In US we are based at Dulles, VA. We are hiring our clients. If you are interested in this position, please revert to my email
Role: Customer Support Representative
Location: : Raleigh NC 27607
Duration: 1+ Yr.

Shift - 2pm-10pm Tues-Sat & Sun-Thurs. Interview will be via phone, worker will be onsite for the assignment.
Job Requirements
Candidate applies basic helpdesk support skills, company policies and procedures in a Tier 1 Help Desk environment providing live chat sessions and email support for products and services on our client's website.
Education And Experience Requirements
Incumbent must have a good understanding of the general/technical aspects of a Tier 1 Help Desk. He/she will primarily provide end-user assistance via live chat sessions that are routine to moderately complex in nature and require basic problem resolution and independent judgment. The successful incumbent must allocate his/her own time efficiently and will receive general instructions on all work. Qualifications:
A high school diploma or equivalent, minimally. A two or four year post-high school degree in a technical field is preferred.
May hold entry level certification(s) in field of work. Must have skills set:
Must have, two - three years of work experience in a helpdesk or call center environment. Previous experience supporting customers via live chat is preferred
Candidates must be able to type 45 WPM.
Regards,
Komal Saxena
Senior US Recruiter
InfiCare Technologies| 22375 Broderick Drive #225 Dulles VA 20166 |
(703) 652-4814 |[email protected]
www.infiCareTech.com | https://www.linkedin.com/in/komalsaxena11
Staffing Services since 2001 MBE Certified
*Recipient of Annual si100 Award*
The annual si100 award is given to companies "which display the characteristics of long-term visibility, sustained growth, business focus, profitability and customer and employee value-creation. The esteemed list consists of companies that have made a mark in their area of expertise