Catering Team Member - Getwell Rd

Part-time: $12/hr

Chick-fil-A Olive Branch & Getwell Rd. locations

Catering Team Member Role Summary: Foster an environment of excellence and create Raving Fans by executing all tenets of Second Mile Service (2MS), Operational Excellence (OE) and Creating Emotional Connections (EC).

General Responsibilities:

• Ensure your appearance is in compliance with the Handbook
• Execute FIFO (First In, First Out) model is being followed.
• Understand all tenets of Second Mile Service (2MS), Operational Excellence (OE) and Creating Emotional Connections (EC).
• Appropriately handle all customer issues and play a positive role in customer recovery.
• Read, understand and comply with all parts of the Team Member Handbook
• Proactively pursue the certification process and look for opportunities to be cross-trained.
• Protect the customer experience by ensuring packaging, food presentation and quality is top level.
• Be responsible to fill your shift if you are not able work.
• Constantly improve yourself by finding ways to do your work better and faster.
• Be a team player
• Deliver portions that are correct and meet all weight and presentation expectations.
• Show up on time, have a great attitude and work hard for your entire shift.

Requirements

• Work closely with operations and kitchen staff to ensure the Restaurant has all food and paper goods needed to prepare upcoming catering orders.
• Use only Chick-fil-A Approved Catering Products for catering pickup orders.
• Ensure the catering equipment and catering area in the Restaurant are clean and organized.
• Ensure all catering products are temperature compliant. For holding times, refer to Pathway.
• Understand the expectation of Chick-fil-A customer service standards and operational excellence.

Skills

• Great attitude
• Works to serve others
• Hard working
• Dependable
• Team-player
• Capable and passionate about building relationships with guests
• Detail-oriented and observant
• Strong communication skills
• Responsive to team’s needs
• Outgoing/friendly/patient
• Motivated to grow and to learn
• Outgoing and fun
• Positive attitude & role model
• Proven self-starter
• Great verbal communicator
• Honest

At Chick-fil-A, being a team member is more than just a job, it is an opportunity. In addition to working directly for an independent Operator, team members gain life experience that goes far beyond just serving a great product in a friendly environment. Chick-fil-A is a great opportunity for people of all ages and backgrounds.