Cashier/Customer Service Jobs

Harvest Market provides our community with the highest quality, most nourishing foods and related products available while conducting our business in socially responsible ways that are both sustainable and rewarding for our customers, our employees, our producers and our environment. We are especially proud of being voted as the Best of Delaware for Organic/Healthy Food for the last 9 out of 10 years! And we were voted Best of Delaware 2021 for Health Food Market!
Harvest Market is honored and humbled to have been selected as a recipient of a News Journal Top Workplaces Award for 2021. This recognition, coming the same year that Harvest Market won both a Best of Delaware award and 3 Star Certification from the Green Restaurant Association, is especially gratifying. We invite you to apply today and to join a dedicated and compassionate team of employees and managers!
Currently, we are seeking to hire folks who are evening owls and are able to work from 12:30 p.m. to 8:30 p.m. These are closing shifts. You must be able to work on a weekend day as well. We have part time and full time positions available.
Harvest Market was founded in 1995 to provide Hockessin and the surrounding communities with a broad selection of wholesome and nourishing foods, nutritional supplements and related products. We have expanded to offer one of the region’s best selections of natural foods! Come join our team!
CASHIER/CUSTOMER SERVICE JOB DESCRIPTION
JOB SUMMARY:
To check out customer purchases and otherwise assist customers, to meet objectives for accuracy and provide prompt, friendly, courteous customer service while maintaining all CoVid protocols ensuring individual and staff safety.
Reports to: Store Manager/Shift Leaders
RESPONSIBILITIES:
CASHIERING

• Sanitize the checkout area including pin pads as on prescribed schedule.
• Call for back-up as needed so that customers wait as little as possible to be checked out.
• Greet customers, smiling and making eye contact.
• Log in and out of registers following established procedures.
• Put flyers in bags, inform customers of specials and upcoming store events.
• Check out customer purchases quickly and accurately, using correct prices and departments.
• Bag customer purchases as needed and ask customers if they need assistance. For those needing assistance, carry out groceries or call for staff help if available.
• Maintain register area in clean, orderly condition.

CUSTOMER SERVICE

• Become familiar with store policies and take initiative to help customers with product questions. Refer unresolved questions or problems to Store Manager, Shift Leader or other appropriate staff.
• Provide assistance with special orders.
• When processing deliveries, set aside special orders, match products with special order forms and notify customers.
• Provide prompt, friendly and courteous customer service while waiting on customers and responding to phone calls.
• Offer suggestions for purchases and ways to prepare products in a friendly, courteous manner.
• Report customer suggestions, comments and complaints to appropriate management.

STOCKING

• Stock displays fully without overcrowding; face items on shelves.
• Take inventories of department stock for buyers as requested. Notify buyers/POS staff of out-of-stocks.
• Check for back stock when stocking.
• Label items accurately with price tags or signs. Report price discrepancies to POS staff/department buyers.
• Pull short-date or low-quality items and follow established procedures for recording and disposing of them.
• Maintain stocking lists for later shifts.
• Rotate older stock to front, making space for new stock.

DEPARTMENT MAINTENANCE

• Sanitize areas of the store on prescribed schedule.
• Record department shrink promptly and accurately.
• Dust and clean shelves and product when stocking.
• Use equipment safely. Advise Store Manager/Shift Leader of equipment problems.
• Participate in periodic inventory counts.
• Remove trash promptly, sweep and mop floor.
• Keep shelves, coolers, bins and back stock in clean, orderly condition.
• Keep department equipment in assigned area and in working order.

OTHER RESPONSIBILITIES

• Attend general staff meetings and storewide meetings.
• Perform other tasks assigned by Front End Manager/Shift Leader.
• Alert Store Manager/Shift Leader to potential shoplifters, disorderly customers or other emergencies.
• Answer and route phone calls, take and route messages as needed.
• Follow all personal and company protocols implemented for sanitation and health meeting Harvest Market CoVid protocols.

QUALIFICATIONS:

• Experience serving the public.
• Ability to wear face mask for up to an 8 hour shift.
• Ability to handle multiple demands.
• Ability to lift 50 lbs. continuously.
• Familiarity with natural foods.
• Ability to project an outgoing, friendly personality.
• Ability to stand for long periods.
• Accuracy, attention to detail.
• Regular, predictable attendance.
• Ability to stay calm under pressure.
• Willingness and ability to learn and grow to meet the changing requirements of the job.

Harvest Market provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Retail experience preferred but not necessary
Passion for organic, local and natural foods - yes please!
High school graduate or equivalent
Pleasant and articulate
Ability to lift up to 30 lbs. and work on your feet for a full shift
Non-tobacco user. We are a smoke-free workplace.