Cashier Lead Jobs

Our goal is to be the best retailer in USA in the eyes of our customers, associates, and business partners.

We would love to have you join the Scheels team!

Overview

The Customer Service Lead position is responsible for customer service operations and projects. They are also committing to a professional, team environment and being able to quickly process accurate and efficient sales transactions. This position will provide world class customer service by greeting and thanking customers as well as responding to their requests.

What It Takes To Be a Scheels Expert

Customer Service

• Genuinely and consistently treat co-workers, customers and business partners like they are the most important person including eye contact, a smile and a genuine “Thank you”

Culture

• Cultivate a deep desire to become a knowledge expert in their role with the ability to apply their knowledge and experience with great impact
• Approach daily tasks, projects and follow-up communication with energy and sense of urgency
• Arrive to work and meetings 10 minutes early

Team Mentality

• Genuine interest and action in helping others before yourself, regardless of recognition or reward

Teach-ability

• Ability to apply concepts of basic math, grammar, punctuation and spelling
• Consistent eagerness to listen, learn, apply knowledge and accept critical feedback
• Ability to adapt to a changing work environment

Dress Code

• Meets Scheels dress and grooming expectations in support of professional, clean and welcoming environment for customers, co-workers and business partners

Efficiency

• Demonstrate pride and ownership of their work while meeting expected deadlines

The Essentials

• Collects payment in form of cash, check or credit from customers and able to provide accurate change when needed, and the transaction receipt
• Coordinate and train Customer Service Cashiers
• Strong initiative and vision for continuous improvement while contributing to a positive team atmosphere
• Maintain orderly appearance of customer service and surrounding areas
• Accurately and efficiently process customer transactions through registers to itemize and total customer purchases
• Ability to work assigned scheduled which may include varied hours, evening, weekends and holidays
• Accurately create monthly budget and place orders for register supplies and parts
• Exercise judgment and tact and be able to effectively work with customers and all levels within the organization when resolving problems that involve several concrete variables in standardized situations
• Demonstrates strong communication, organization, attention to detail, and problem solving skills
• Respond promptly to customer needs requests for service assistance by providing customer service, greeting and acknowledging each customer, and being knowledgeable of store products and policies.
• Ability to read, comprehend and write simple instructions, short correspondence, and memos.
• Complete Customer Service projects and delegate to other cashiers when needed
• Electively present information in one-on-one and small group situations to customers and other employees of the organization
• Ability to perform basic math; compute rate, ratio and percent; draw and interpret bar graphs
• Assist with all other duties as assigned
• Records daily transactions from cash register to balance drawer by counting money at the beginning and end of each shift

Expert Experience

High School Diploma, or General Education Degree(GED), and 1+ years of cashiering experience or training; or equivalent combination of education and experience.

Activity

Must be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation

Heavy work – Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects

Scheels cares about the health and safety of our Associates. Associates are expected to follow all safety procedures and perform their job duties in a fashion that minimizes the risk of injury

Schedule

Must be flexible to work assigned schedule between 9a.m. and 9p.m., Monday through Saturday, 10a.m. and 6p.m., Sunday. Schedule may include varied hours, evenings, weekends, and holidays, must be available minimum of three weekends a month. Average hours per week is 20 hours.

Benefits

Scheels offers a complete benefits package to include:

• Bereavement
• 401(K)/Roth(K)
• All State Accident Insurance
• Health & Dental Insurance
• Employee Stock Ownership Program
• Maternity Leave
• Associate Discount
• Employee Assistance Program
• Holiday Pay
• Paid Time Off
• Short Term & Long Term Disability Insurance

Equal Employment Opportunity

Scheels is an equal employment opportunity employer providing equal employment opportunities to individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Scheels will provide reasonable accommodations for qualified individuals when appropriate.