Cashier Jobs

$15 /Hr

About Westgate Smoky Mountain Resort & Spa:
Adjacent to Great Smoky Mountains National Park, the most-visited national park in the country, Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, provides an amazing work environment with refreshing mountain breezes and spectacular views of the beautiful Great Smoky Mountains. As a member of the Westgate Smoky Mountain Resort team, you will meet and engage with guests who have arrived to enjoy all the Great Smoky Mountains have to offer and help them experience our world-class amenities such as the state-of-the-art Wild Bear Falls water park.

Summary
Serves as primary contact to guests and team members upon arrival in outlet and on phone. Specifically responsible for the following detailed duties.
Duties

• Greets all guests that arrive within visible area.
• Taking guest food orders following department guidelines.
• Cashing out checks.
• Maintain required department records with accuracy.
• Respond to guest inquiries, complaints in a professional and urgent manner.
• Participate in company monthly Goals & Measurements Program.
• Apply menu knowledge to successful suggestion selling techniques. Salesmanship.
• Responsible for providing Excellent Service to owners and guests alike.
• Follow guest walk-out department procedures.
• Perform POS system responsibility per guidelines.
• Compliance to department standard operating procedural manual to include: service standards, cash/check handling procedures, menu interpretation, safety and security, stocking and requisitioning.
• Balancing of daily receipts, including but not limited to: cash, vouchers, credit cards and In-house charges.
• Takes guest orders via telephone following department guidelines.
• Deliver guest orders following department guidelines.
• Conform to discount/complimentary guest check procedures.
• Takes guests orders following department guidelines.
• Selects requested food items from serving/kitchen or storage areas and assembles items for guest pickup following department guidelines.
• Accepting approved forms of payment adhering to accounting standard (with full and complete accountability) up to and including but not limited to : cash, credit cards, vouchers and in-house charges.
• Confirms and completes daily reservation lists, assists all other position in department for support and assistance.
• Arrange restaurant reservations for guests following department guidelines.
• Maintains cash drawer/bank accountability per company policies.
• Conformance to Government and Company Safety, Security and Sanitation requirements.
• Compliance to buffet/special event food and beverage check/cash procedures.
• Compliance to department vehicle and key security procedures.
• Conform to department training standards.
• Forward vendor supply invoices/package item detail slips to supervisor in a timely manner.
• Applies suggestive selling techniques to provide helpful guest service and maximize sales.
• Complete opening/running/closing duties as assigned.
• Follows and complies with all departmental cash/check handling procedures.
• Ability to comprehend daily features/specials and memorization of regular food menus and beverage lists.
• Presents menu to guest, responds to menu item inquiries in professional and accurate manner.
• Records information pertaining to services rendered.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Certificates, Licenses, Regulations
Must successfully attend Company Mandatory Training programs. Alcohol awareness training.
Physical Demands
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the team member is regularly required to stand and use hands to finger, handle or feel. The team member frequently is required to walk, reach with hands, arms, talk or hear and taste or smell. The team member is occasionally required to sit, climb or balance, stoop, kneel crouch or crawl. The team member must frequently lift and/or move up to 10 pounds and occasionally lift and/or move more than 100 pounds.

About Westgate Resorts
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!

Why Westgate?

• Paid Time Off (PTO) – vacation, sick, and personal
• Tuition Assistance
• Comprehensive health benefits – medical, dental and vision
• Flexible Spending Accounts
• Advancement & development opportunities
• Paid Holidays
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Wellness Programs
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
• Family benefits including pregnancy, and parental leave and adoption assistance
• Pet Insurance
• Military Leave
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Community Involvement Programs
• Employee Assistance Program (EAP)

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.