Cashier - F&B

The incumbent is responsible for the accurate handling of restaurant financial transactions. This position ensures prompt and courteous service to all restaurant guests.

ESSENTIAL FUNCTIONS

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Perform additional duties as requested by department managers and supervisors.
• Maintain confidentiality of guest, employee, and company information.
• Create a positive environment in which all employees have the ability to maximize their potential.
• Answer restaurant phone. Take phone orders, as needed.
• Assist guests in finding locations within the property by escorting, when possible, or giving clear directions.
• Work as a team, helping all employees to complete the required activities that ensure we deliver Amplified Service.
• Ensure restaurant is clean and in order at all times, including tables, chairs, floors, walls, ceilings, lighting, temperature, music, memorabilia, and décor.
• Maintain positive and professional communication with all staff.
• Ensure cashier stand is fully stocked with pens/pencils, note pads, credit card vouchers, menus, daily function sheet, and cash handling and other forms.
• Promote property outlets to guests.
• Resolve guest complaints using property procedures.
• Take initiative to offer assistance throughout the property.
• Listen to comments, criticisms, and feedback from guests, employees, and managers to gain an understanding of strength and opportunity to improve personal/property performance.
• Provide recognition to others, including co-workers, supervisors, managers, and directors.
• Be thoroughly familiar with all menu items, including ingredients and food allergens, and wine list in order to assist guests and answer questions accurately.
• Always smile and offer a warm greeting to all.
• Ensure a healthy and safe work environment for co-workers and guests.
• Be knowledgeable of property facilities, services, hours of operation, in-house events, conferences, and amenities to proactively assist guests.
• Process guest transactions, including sales, payment processing, and making change, according to POS and cash handling procedures.
• Communicate with supervisors and managers to ensure that assigned duties are completed to standard.

EDUCATION AND /OR EXPERIENCE REQUIREMENTS

(Related education and experience may be interchangeable on a year for year basis)

These skills and abilities are typically acquired through two months of on-the-job training or through related cashier or host experience.

ADDITIONAL REQUIREMENTS (Licenses, Certifications, Testing, etc)

• Must successfully pass drug screening.
• Must successfully pass background check.
• Must obtain and maintain all licenses / certifications per Federal, State, and Gaming/Lottery regulations.
• Must be twenty-one (21) years of age.

KNOWLEDGE OF

• Excellent customer service skills.
• Must be able to obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations.

ABILITY TO

• Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
• Be flexible to work varying shifts and time schedules as needed.
• Ability to communicate effectively with all levels of employees and guests.
• Ability to restock needed materials and retrieve dropped items.

DISCLAIMER

This is not necessarily an exhaustive list of all the responsibilities, skills, duties, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different task is performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technical development).

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18+