Case Manager - Neighbors First Individuals

About Us:

Friendship Place is a nonprofit organization serving the Washington, DC, region, empowering individuals and families experiencing or at risk of homelessness to rebuild their lives with the involvement of the community. Friendship Place offers the most effective model for addressing homelessness, with innovative, customized programs with positive, demonstrable results and a lasting impact on the community and beyond. Our programs are person-centric and individualized to meet the needs and goals of individuals, families, youth/young adults, and Veterans experiencing homelessness. We provide outreach, hospitality, health care, case management, housing, job placement services, and advocacy. We have established a national presence and are known for sharing best practices in the field.

Our Core Values:

Friendship Place is a Person – First Organization that promotes transparency and ethical practices among our team and those we serve. All individuals in our organization are expected to carry out their job tasks in a manner that is consistent with our core values. This includes the following:

• Caring at the Core
• Inclusion, Diversity, Equity, and Collaboration
• Support, Empowerment, and Development
• Finding Ways to Say “Yes”
• Agents of Change
• Excellence and Innovation
• Integrity and Accountability

Summary:

The position provides permanent supportive housing services to families experiencing homelessness, identified as the most vulnerable in the District of Columbia. The Neighbors First Families Program follows a Housing First model and philosophy. The Case Manager works to empower participants to rebuild their lives, relying on their strengths and using wraparound resources in a holistic, participant-driven process.

Responsibilities:

• Engage consumers and assess individual needs, preferences, and strengths
• Act as a liaison with landlords and other community stakeholders
• Provide supportive services to individuals experiencing homelessness with serious mental illnesses, addictions, medical concerns, etc
• Maintain participant’s electronic records in the Housing the Homeless database
• Collect outcome statistics and write monthly progress reports
• Perform all other duties as assigned.
• Attend professional training and conferences as needed
• Assist households in locating and selecting wraparound services
• Monitor medical/psychiatric needs and medication management of all household members
• Deliver face-to-face contact to consumers, spending approximately 80% of the time in the field
• Participate in multidisciplinary meetings and regular supervision
• Develop, implement, and revise individual service plans
• Demonstrate empathy and flexibility in responding to consumers’ needs and requests, fostering wellness and independence
• Assist participants in securing adequate housing resources

Background:

• A Bachelor’s degree in any field and two years of direct human service experience providing counseling and/or case management services to vulnerable or at-risk populations OR
• A Master’s degree in Social Work or a related human services field and one to two years of experience
• A High School diploma or GED and six years of direct human service experience providing counseling and/or case management services to vulnerable or at-risk populations OR

Qualifications:

• Experience with families, youth, and school systems
• Ability to work well under pressure
• Experience with addictions, mental health, and co-occurring disorders
• Understanding of adult rehabilitation services
• Strong written and verbal skills
• Ability to work as a team player
• Strong commitment to mission, including racial equity and social justice
• Ability to work in a culturally diverse environment

Physical and Environmental Requirements:

The position will spend time between office/desk settings, traveling to meet with households across the service area, and attending meetings/engagements with key stakeholders. Field time consists of up to 80%. Driving time for position responsibilities may consist of up to 25%-40%.

The position requires split time between an office setting and traveling to engagements via car or public transportation. Employees must be able to sit for extended periods with repetitive motion and positions. The employee must be able to operate a motorized vehicle. Some lifting may be required (up to 20-25lbs)

Background Checks:

The selected candidate will be required to pass a criminal history background check and/or fingerprinting, including FBI, and Metropolitan Police Clearance

Direct Reports:

None

Indirect Reports:

None

Specific Requirements:

Must have his/her transportation to carry out job duties and responsibilities. The vehicle must meet legal requirements (insured, registered, etc.), and the employee must have a valid driver's license.

Other Details:

• Benefits: We offer an excellent benefits package including low-cost health insurance, health reimbursement, flexible spending accounts, employer-paid dental, vision, short and long-term disability, life insurance, 403B defined contribution plan matching, employee assistance programs, professional development, employee resource groups, 14 paid holidays, 15 days of vacation and 10 days of sick leave during 1st year of employment, and much more!?(Benefits are pro-rated for part-time employees).
• Location: Neighbors First Office, Washington D.C.
• Website: www.friendshipplace.org
• Application Deadline: This job is open until filled, or the hiring manager determines they can no longer accept applications.
• Interview Process: Phone screening, Panel style interview, Program Visits, Final Interview
• Compensation: The hiring pay range is between $58,117 - $63,506 annually. Depending on the position, the starting hourly pay rate or annual salary is based on a step system. A candidate’s starting pay determination is based on meeting the basic position requirements and current completed education, credentials, and/or work experience. Please Note: The step system is set and not open to pay negotiation.
• COVID-19: Effective September 19, 2021, the District of Columbia (DC) mandates COVID-19 vaccination for government employees, contractors, interns, and grantees. As a DC government contractor, we comply with this mandate by ensuring that all employees comply with being vaccinated up to and including Booster (when eligible) or have an approved exemption. If you would like to proceed with completing an employment application, it is with the understanding that Friendship Place complies with the DC COVID-19 vaccine mandate. We appreciate your interest in joining the Friendship Place team.

Diversity & Equal Opportunity Statement:

Friendship Place is an Equal Opportunity Employer.? We are committed to maximizing the diversity of our team and want to involve all those who can contribute to our inclusive culture. We support all qualified individuals within our workforce without regard to race, color, gender, sexual orientation, gender identity and expression, age, national origin, marital status, citizenship, disability, veteran status, and other characteristics protected by applicable law.

How to Apply:

Interested applicants should apply via the organizational website unless otherwise directed. All of our current career openings can be found by visiting: https://friendshipplace.org/who-we-are/careers/.