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Care Services Coordinator Jobs
Company | The ALS Association |
Address | Virginia, United States |
Employment type | FULL_TIME |
Salary | |
Category | Internet Publishing |
Expires | 2023-06-15 |
Posted at | 1 year ago |
Candidates in the state's Central and South West regions are encouraged to apply.
- Conduct specialized care consultations and needs assessment for people living with ALS caregivers, and families in a variety of settings including virtual visits, by phone/email, in clinic, at support groups and at home visits, when appropriate
- Receive referrals and obtains all necessary patient, medical, demographic information, and documents from referral sources via various communication methods to establish and coordinate a plan of care
- Work with Managing Director Care Services/ Care Services Director to identify and resolve operational and service barriers within the territory
- Offer recommendations concerning current or future programs.
- Ensure reports, including statistical, outcome, and other metrics are accurate and timely
- Performs other related duties as assigned by management.
- Assist Managing Director Care Services/Care Services Director as assigned
- Actively manage a portfolio of patients, assuring patient and caregiver needs are met within the capabilities of The Association
- Work with Managing Director Care Services/Care Services Director, and care services staff, to manage relationships with each multidisciplinary clinic and maintain strong communication with clinic staff
- Facilitate resource support group meetings, engage participants, and schedule speakers as appropriate to meet the needs of the group
- Ability to travel as required or requested
- Provide information on services and resources and printed/electronic educational materials available to persons with ALS and their families
- Work with Managing Director Care Services/Care Services Director to establish strategic community and professional partnerships and collaborations
- Collaborate with the Managing Director Care Services/Care Services Director to evaluate care services programs for effectiveness and desired outcomes.
- Ensure database is used consistently within territory and established standard operating procedures are followed within territory
- Coordinate referrals to ALS Association programs as well as healthcare providers and community agencies
- This position does not currently have supervisory responsibilities. However, it is possible that supervisory responsibilities may be added based on the needs of the role and the Association.
- As applicable conducts regular 1:1 meeting with assigned care services staff
- As required/requested supervises remote and office-based care services staff in the delivery of programs and services to individuals impacted by ALS and their families
- As required/requested work with the Managing Director Care Services/Care Services Director to recruit, coach, mentor, train, and perform annual performance reviews of care services personnel
- Able to handle confidential information and maintain high confidentiality
- Experience with progressive neurodegenerative disease
- Minimum of three to five years of related professional experience, including direct care, case management and leadership or management experience
- Proficiency in Microsoft Office Suite. Salesforce and database experience a plus
- Bachelor’s Degree in social work, health administration, public health, nursing, or a related area required, Master’s preferred.
- Excellent customer service skills
- Knowledge of Medicare, Medicaid, patient assessments skills, planning and case management preferred
- Knowledge of ALS is a plus, but not required
- Skilled communicator, with superior interpersonal, verbal, and written skills
- Ability to work occasional evenings and/or weekends for Association business and events.
- Excellent organization skills and attention to detail
- Display strong work ethic, personal integrity, empathy.
- Ability to work independently with little supervision; must be a self-starter
- Ability to drive locally and travel nationally on Association business is required.
- Ability to manage multiple projects simultaneously
- Demonstrated ability to utilize management skills such as problem-solving, solid reasoning, critical thinking, budget/program planning, performance improvement, organizational planning, implementing, and monitoring performance standards
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