Care Coordinator And Medical Interpreter

Function:

The primary responsibility of this position is to coordinate the enrollment of patients into Access Now, securing appointments with participating volunteer specialists, and interpreting as needed at medical appointments. The coordinator verifies patient eligibility, coordinates case management, interprets during medical appointments and participates as an essential team member to building Access Now’s capacity to meet the growing need for specialty care access in the Richmond community.

Major Duties:

·Accepts inquiries from patients requesting specialty referrals submitted by clinics.

·Verifies eligibility and informs patient of rights and responsibilities.

·Communicates with physician offices and other health care providers to obtain services and coordinate care

·Oversees the scheduling of patients for specialty care appointments and procedures, including document activity throughout the process of obtaining care

·Provides oversight and support to Care Coordinator I and Input Coordinator

·Collects Medicaid Tracking Data

·Verifies patient Medicaid status in DMAS portal

·Develops and implements systems for efficient charity care processing with participating facilities and medical groups

·Documents need for medical interpretation services for non-English speaking patients

·Interprets as needed during medical appointments for non-English speaking patients

·As part of the care coordination team, maintains all forms and manuals related to the program and is responsible for the timely distribution of updated information to partners and website

·Makes recommendations for changes and improvements to the program services

·Collaborates on the content, design, and distribution of communications materials

·Interacts professionally on a regular basis with staff, clinics, physicians and the general public

·Produce reports on utilization of services as needed by program manager

·Assumes additional responsibilities as needed or directed

Competencies:

Cooperation/teamwork, initiative and creativity, reliability, support of diversity, quantity of work, communication, customer service, problem solving, organization, responsiveness to requests for service, commitment to mission

Required Qualifications and Education:

·Ability to speak fluent English and fluent Spanish

·Excellent written and oral communication skills

·Proficiency with Microsoft Office applications and use of internet

·Ability to organize work, engage in a variety of tasks simultaneously and consistently meet deadlines.

·Ability to demonstrate high attention to detail and good follow-up skills

Preferred Qualifications:

·Bachelor’s degree

·Self-motivated, fast learner able to keep pace with a growing demand for program services

·Comfortable with some public speaking and communications with underserved patient population

·Knowledge of local health safety net and healthcare systems a plus

·Knowledge of health care terminology in both English and Spanish