Cannabis Dispensary General Manager

Under the direction of the Vice President of Operations, the General Manager oversees the operation of the dispensary and is responsible for all day-to-day activities.

Job Responsibilities: Improves store sales, profitability, and image through extraordinary customer service, protection of store assets, and supervising team members.

Customer Experience

• Greets customers and offers assistance with products and services.
• Resolves customer complaints and helps respond to customers' special needs.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits and One Plant service traits.
• Monitors and analyzes the customer service provided by team members. Offers feedback and coaching.

Operations

• Ensures that store/grounds are clean and presentable; manages repair and maintenance; responds to emergencies.
• Supervises operations of assigned location including strict compliance with all applicable laws and regulations.
• Supervises operation of the store and team members, opening/closing/changing shifts, task delegation and scheduling team members
• Maintains knowledge of all computer and technology systems and software (e.g. registers, Cova, etc.). Ensures response to all systems problems by contacting information technology support and seeking solutions.
• Supervises receiving, stocking, pricing, returning, and transferring of merchandise.
• Complies with all company policies and procedures; maintains respectful relationships with coworkers and partners.
• Learns to analyze inventory trends and supervises inventory management, including ordering items, keeping stock, and leveraging company resources to avoid outs and overstock.
• Completes special assignments and other tasks as assigned, including assisting team members as needed.
• Supervises the control of the store money including register counts, safe deposits, change orders and oversees all aspects of bookkeeping including ledger, invoices, cash reports and time records.

Daily Planning and Execution

• Assigns daily operational responsibilities and tasks and sets expectations for store team members and floor managers.

Business Performance Management

• Reviews and analyzes asset protection data and develops and implements action plans to reduce loss.
• Receives exposure to analysis of financial and performance data for the store.

People and Performance Management

• Issues constructive discipline and makes discipline recommendations.
• Develops and delivers performance management for direct supervises.
• Manages team member performance by assigning responsibilities, setting goals and expectations, observing performance, providing feedback and giving recognition. Manages employee career progression.
• Ensures training of team members; provides coaching and mentoring.
• Ensures compliance with all corporate policies, applicable employment laws, and is consistently fair in the treatment of all team members.
• Promotes teamwork and motivates team members by establishing expectations, tracking results, showing enthusiasm and sharing the vision.

Training and Personal Development

• Follows performance improvement plans offered by the GM and Director of Store Operations
• Participates in the company and on-the-job training to improve skills and productivity and attends training requested by the Store Manager, Floor Manager(s) and other company leaders.
• Seeks self-development by monitoring own performance, setting high personal standards, learning about the fields of retail, pharmacy, and management, seeking best practices.

Communications

• Assists in planning and attending community events.
• Communicates regularly with team members through one-on-one discussions, group meetings, soliciting input, answering questions, and ensuring communication are open between management and non-management team members.

Basic Qualifications

• Computer literacy and proficiency with Microsoft Office suite.
• Strong leadership skills, ability to build and manage teams.
• High School Diploma/GED and 2 years of retail supervisory experience.
• Experience working in a heavily regulated industry necessary.
• Willingness to work flexible schedule including extended days, evenings, and weekend hours.
• Must be fluent in reading, writing, and speaking English.