Call Center Customer Service Representative

Randstad is actively assisting a long time client with its search for a Call Center Customer Service Representative (Remote - Minneapolis / St. Paul, MN). Our client is a well established and profitable organization with a strong track record of employee development and retention. They are offering competitive compensation, and looking to hire quickly.

Job Overview:

We are looking for a Contact Center Senior Representative to act as an empathetic front-line problem solver, providing support to our customers, advisors, channel partners, and distributors by phone, email, and/or chat in an inbound service center. Successful Contact Center Senior Representatives are reliable, consistent, motivated, and compassionate individuals who strive to meet the client's quality standards. This opportunity is Monday – Friday, NO weekends and is a virtual, hybrid work option. The contact center hybrid model is event based, with events requiring in-office presence to include: Technical disruption in home working environment or equipment lasting more than one hour (including but not limited to internet/electricity outage, laptop failure).

Important and/or special events as determined by the management team. Other business needs where working in the office is more effective than being virtual.. *Candidates must reside within a commutable 90-minute radius from our St. Paul, Minnesota home office location.*

Responsibilities:

• Understand and meet or exceed call center metrics while providing an excellent customer experience
• Explain and resolve complex claim, policy, or account information/issues to our customers and clients
• Provide compassionate, timely, and accurate responses to customers, financial professionals, channel partners, and distributors by telephone, email, and/or chat in an inbound service center, consistent with service and quality standards of Securian Financial
• Cross-train into additional product line upon successful completion of primary training program
• Assist customers with initiating a variety of insurance claims

Qualifications:

This position has technological requirements to work remotely. Must meet technical requirements (see details below).

• Proficiency with computers, ability to navigate multiple systems while on calls, and strong typing skills.
• Knowledge retention and ability to leverage training, resources, peers, and business partners to problem-solve customer issues.
• Self-motivation, punctuality, and dependability
• Ability to multi-task, work efficiently, and effectively manage time in a fast-paced call center environment while handling 35-50 calls per day.
• Strong customer service mindset, “We do it with you” attitude, active listening skills, ability to empathize with customers, and professional phone etiquette.
• Reliability, trustworthiness, and ability to maintain required confidentiality.
• Excellent verbal and written communication skills
• Strong willingness to learn and continue to grow with the company.

**REMOTE** but must live within 90 mins of Minneapolis / St. Paul, MN

Interested and qualified candidates should apply through this job posting and contact:

Jordan Schilit

Senior Staffing Manager at Randstad

[email protected]

813-601-7867