Business Manager (Full-Time), Saks Buckhead - Charlotte Tilbury

Description
OVERALL PURPOSE OF THE ROLE: The Business Manager is responsible for the effective and efficient operations of the Charlotte Tilbury brand in New York. Always demonstrating the 5 P’s Professional, Proactive, Passionate, Prescriptive and Potential. An ambassador for the Charlotte Tilbury brand, the Business Manager will reflect the brand values and customer base. Responsible for achieving optimal financial results by maximizing top line sales potential and ensuring superior service to our customers. The Business Manager is also responsible for anticipating needs while executing with excellence the sales, events, merchandising, operations, training and employee development, among other tasks in this position.
Main Duties And Responsibilities

• Recognize and celebrate great performance
• Proactively suggest win-win opportunities to drive sales within store
• Consistently promote the Tilbury Touch to the team and customers.
• Establish and develop a cooperative and mutually respectful relationship with the store retail operations team
• Team management
• Implement visual merchandising, new launch displays and collateral placement as directed by the marketing team
• Customer Service
• Maintain excellent counter hygiene standards
• Store and Retail Partner Relationships
• Raise operational issues for resolution in a timely manner
• Analyze business performance and proactively plan strategy within day to day business and events.
• Communicate and manage agreed goals with the staff.
• Ensure that the counter is ‘customer ready’ from open to close of business
• Create and maintain an atmosphere of open and positive communication, professionalism and creativity always through team meetings and a collaborative management style
• Proactively anticipate staffing needs, including sourcing and selecting talent to deliver business objectives, inclusive of a bench for freelance and permanent staff.
• Schedule team to optimize coverage according to customer flow
• Sales
• Take every opportunity to extend exceptional customer service beyond the in-store experience.
• Operations
• Lead by example always to promote the Tilbury Touch and exceptional customer service
• Responsible for being specialist amongst the retail artistry brands, demonstrating entrepreneurial spirit within the parameters of the Company guidelines.
• Build partnership with the Account Executive and Area Trainer to ensure continuous training and development of the team to ensure Charlotte Tilbury standards are achieved in both areas of service and artistry
• Drive financial results in store to meet and exceed plan. Including Key Performance Indicators (KPI’s) – examples; Average Unit Sales (AUS) and Items Per Transaction (IPT)
• Lead by example on personal KPI goals.
• Manage customer queries, through the use of sound judgement and achieving positive outcomes
• Control store expenses (i.e. counter consumables) within budget guidelines
• Determine individual and team sales targets to meet and exceed plan
• Maintain technology on counter
• Maintain the store standards and policies at all times
• Maintain the required inventory levels and accurate stock files

Benefits

• Medical, dental and vision benefits
• Paid Time Off
• 401(k) with Company match
• Birthday PTO
• Flex Spending Account (FSA)
• Commuter Benefits (Pre-tax)
• Generous staff discount to use on all products
• Access to Tilbury Treats – our very own rewards platform allowing you to save money and gain ‘money can’t buy’ discounts on anything from gym memberships to cinema tickets
• Employee Assistance Program (EAP)

Culture Of The Team
We win together as a team, supporting and developing each other through our careers. We embrace the challenge and work in an incredibly fast paced environment with high expectations set by the business, shaking it up with our creative lead, Charlotte Tilbury as we revolutionize the beauty industry. We love what we do, and we support each other while we share the magic with the world.

• OUR MISSION

‘TO MAKE EVERYONE FEEL THE MOST BEAUTIFUL VERSION OF THEMSELVES’
WE WOULD LOVE TO WELCOME YOU TO OUR TEAM! APPLY TODAY!