Business Analyst Ii Jobs

Title21 Health Solutions, a leading provider of Health and Life Science automation solutions, is seeking a Business Analyst II at its Phoenix, AZ location. This position is responsible for leading the requirements development process, supporting Software Development Life Cycle activities, and contributing to Product Management activities to build products that automate complex workflows in the Life and Health Science space.

Attention:

This position requires a company-paid relocation to Phoenix, AZ

Responsibilities

As a key member of a Product Management Team, you will be responsible for:

• Performing analysis of customer's business requirements, workflows, processes and expectations through interviewing customer Subject Matter Experts, management, IT, and related customer team members for the purposes of understanding their requirements.

• Supporting product management and software development efforts including creation of release notes for new software releases, development of requirements for new software enhancement and features, collaboration with development, QA and other cross-functional members and tracking development efforts from requirements development to release.

• Partner with Product Managers in backlog refinement, prioritization, sprint planning activities, and the development and execution of the Product Roadmap.

• Developing expertise in multiple Title21 Software products and related subject areas and serve as a product & domain expert to customer and Title21 project team members.

• Assessing customer requirements, workflows, procedures, forms, systems, and related information to provide implementation direction for the Solution Deployment Team in the configuration of the Title21 Health solution.

• Leading meetings (both face-to-face and remote) as part of the gathering and development of requirements.

• Developing and managing all aspects of the requirements documentation at all levels of the deployment process (Customer Requirements (PRD), Data Dictionaries, Workflow Requirements, Test Requirements, Traceability Matrices, Interface specifications, etc.)

• Assessing gaps in customer requirements vis-à-vis the solution. Develop, evaluate and recommend satisfactory alterative configurations or approaches.

• Helping track issues and problems through initiation, resolution and closure during the deployment process.

• Educating customer and internal project team members in Title21’s product capabilities through configuration and demonstration of various design approaches.

• Participating in the validation of the configured software solution including design, review, and execution of Test Case scripts.

• Supporting product marketing and pre-sales efforts. Participating in user group conferences and webinars, conference calls, tech talks, etc. Help translate the key customer benefits to the market (Webinars, speaking engagements, etc.).

• Conducting product demonstrations to prospective clients.

• Developing internal and external training material for Title21 Software products.

• Conducting all levels of training (Power User Training, Casual User Training, Admin, Crystal Reports, etc.) both at customer site and Title21 locations.

Minimum Required Experience and Skill Set

• Demonstrated ability to deliver clear, concise instructions, communicate difficult concepts simply and effectively, and maintain professional presentation skills.
• 5-10 years of experience in a Business Analyst or Product Owner role in a product management organization, at a B2B SaaS company.
• Agile development frameworks
• Excellent interpersonal skills with a genuine enthusiasm for healthcare, quality, and BPM fields.
• Strong familiarity with Microsoft Windows Systems with a good computer\IT background.
• Ability to interface with customers from entry-level positions through Senior Management.
• Ability to learn the Title21 solutions.
• Good critical thinking skills with the capability to learn new systems, synthesize information, formulate recommendations, and perform within cross-functional and cross-organizational teams.
• DevOps
• Experience in:
• Ability to communicate simply and effectively the capabilities and functionality of Title21 Health Solutions relating to the customer's processes and objectives.
• A 4-year Bachelor’s degree in computer science, engineering, information systems or similar.
• Excellent written communication skills.
• Using Product Management and Development toolsets
• Ability to effectively project manage and motivate team members to achieve desired results through others.
• Demonstrated ability to listen, comprehend and effectively document communications.
• Self-motivated with the ability to thrive in self-directed work teams.
• Highly detailed oriented, extremely good follow-up.

Desirable Experience

• Cellular\Immuno-Therapy Manufacturing Systems
• BMT, LIMS or cGMP systems
• Experience in either a customer facing (not internal IT development) Business\Systems Analyst position within the Life or Health Sciences space, or as a Subject Matter Expert (with a strong IT background\inclination). Experience in one or more of the following domains:
• Experience working in an entrepreneurial environment.
• Hands-on experience troubleshooting and analyzing system issues.
• Experience working within one or more of the following: FDA, GxP regulations, GAMP5, FACT, ISCT, AABB, 21 CFR Part 11, ISO 9000, CLIA, CAP, JCAHO, and similar regulations/standards.
• Experience in training customers in Business Applications.
• Content Management, LMS
• Proficiency in Microsoft Office.
• Quality Management Systems

Soft Skills

• Self-starter, reliable, conscientious, hardworking, customer-focused team member.
• Enjoy working on a team with enthusiastic, talented professionals; being a team player and enjoying a collaborative environment is essential.
• Ability to be agile in a high growth, fast-paced environment.
• Must work well within an entrepreneurial, dynamic environment.
• Willingness to learn, grow and take on more responsibilities.
• Desire to learn and master software systems.

Other

This position requires 10% travel.

Position Type

Full-Time Employment

Location

Phoenix, AZ -in office

Compensation

Title21 Health Solutions provides a highly competitive compensation and benefits package commensurate with qualifications and experience, including:

• Disability Insurance
• Life Insurance Plan
• 401(k) with company match
• Medical/Dental/Vision plan
• Paid Holiday/Vacation/Birthday/Personal days