Bus Operator Jobs

Continuous

Operates an MBTA surface vehicle, assuming responsibility for the safety of passengers and equipment. Performs routine vehicle inspections to ensure proper operation. Collects fares from passengers and assists in emergency situations. Works under occasional supervision, following MBTA guidelines and procedure.
This position is eligible to receive a sign-on bonus of up to $7,500. Bonuses are paid out in two installments: $4,500 after completing 90 days of service, and $3,000 after the completion of one year of employment.

• Maintains adequate knowledge of the MBTA system in order to provide routine information and directions to the public.
• Responds to each inquiry, whether from a customer, vendor or co-worker, in a courteous and professional manner consistent with the Authority's "Driven by Customer Service" quality standard.
• Performs related duties as assigned.
• Prepares accident reports as required.
• Refers disputes over ID validity or fare collection to the official in charge of the station. Produces a written report to the Superintendent if the dispute is not resolved.
• Inspects and/or tests the vehicle (including, but not limited to, brakes, lights, signs, doors, mirrors, wipers, tires and horn) to ensure serviceable condition. Regularly climb onto side of bus and reach with hands and arms to adjust side view mirrors.
• Operates surface line vehicle along assigned routes. Operation of the surface line vehicle includes picking up passengers, collecting fares, checking passes and ID cards for validity, protecting revenue collected according to defined procedures, sitting for extended periods of time, and some exposure to vibrations, noise, airborne particles and fumes.
• Reports and identifies mechanical problems or defects to the appropriate authority.
• Reports to work during declared states of emergency as essential personnel.
• Notifies the Bus Control Center Dispatcher of any emergency, requesting additional assistance if needed. Evacuates passengers if the emergency situation warrants action and the Inspector is not available to make the decision. Operates onboard fire extinguisher.
• Assists in the management of a workforce by ensuring the fair and consistent application and strict adherence to the rules, regulations, collective bargaining agreements (if applicable) and policies of the Authority including the EEO, Anti-Discrimination and Anti-Harassment and Anti Retaliation policies.
• Upholds the rights and interests of the Authority while building and maintaining an effective relationship with employees.
• Ensures that proper signs are displayed and changed as needed during each trip. Clearly announces destination at service stops, connecting points, and at all intervals along a route sufficient to permit individuals to orient themselves to their location.
• Operates surface line vehicle maintaining appropriate speed and following distance from vehicles.
• Report for duty on time and remain on duty for the duration of a scheduled work shift.

• Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting, including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection).
• Have the ability to work any and all shifts and/or locations assigned or directed.
• Ability to pass selection Interview & Workforce Assessment
• A satisfactory driving record for at least three (3) years prior to the date of hire.
• Be available to work twenty-four (24) hours per day, seven (7) days per week, 365 days per year.
• Ability to effectively communicate with customers, employees and vendors.
• Successful completion of the required probationary period of 120 working days.
• Ability to read, write, comprehend, speak and respond to instructions, posted signs, and inquiries in English.
• Must be at least eighteen (18) years of age.
• Possession or ability to obtain a valid Class B Massachusetts Commercial Driver's License (CDL) permit with General Knowledge, Air Brakes, and Passenger endorsements.
• A satisfactory non-renew display for tickets report from the Massachusetts Registry of Motor Vehicles.
• Ability to report to work on time and to work entire assigned work shift on regular and consistent basis.
• Possession of a high school diploma or its equivalent (G.E.D).
• For applicants who have worked for employers regulated by the United States Department of Transportation within the previous two (2) years, the ability to pass additional drug and alcohol review based on information received from those employers.
• Ability to pass a Criminal Offender Record Information (CORI) check, background screening, and the MBTA's medical requirements, including a physical examination and drug and alcohol screening.
• Ability to pass the Department of Telecommunications and Energy (DTE) skill performance and road test.
• Possession of a valid driver's license for at least three (3) years.

• NOTE: Anyone hired in this position is required to successfully complete a required probationary period of 120 working days. Continued employment is also subject to obtaining a Class B Massachusetts CDL Permit (with Knowledge, Air Brakes, and Passenger endorsements) and later obtaining a CDL. Individuals who are hired without the requisite CDL Permit will be provided training, for up to two weeks, and must pass the CDL Permit test within this two-week training period to continue their employment. There will be a maximum of two attempts in these two weeks to satisfy this requirement.

None.

Employment Benefits at the MBTA

The MBTA offers comprehensive benefits packages to employees. Types of benefits offered at the MBTA are subject to the union affiliation / Collective Bargaining Agreement (CBA) of the position to which you apply. Benefits that may apply to your position include the following:

• Retirement: pension or deferred compensation 401(a), plus MBTA contributions
• Shopping discounts via GovX.com
• Public Service Loan Forgiveness (PSLF) for student loans
• Flexible Spending Account (FSA): pre-tax benefits for healthcare-related expenses
• Verizon and AT&T service discounts
• Commuter Choice Parking Program: pre-tax benefits for parking
• Tuition Reimbursement (up to $10,000 per year)
• Paid Time Off (PTO): Vacation, Personal Days, Sick Leave, Paid Holidays
• Discounted tickets for concerts, movies, travel / vacation, etc. via TicketsAtWork.com
• And more...
• Insurance: Health, Dental, Vision, Life (basic and supplemental), Long-Term Disability

The MBTA is an Affirmative Action/Equal Opportunity Employer