Brand Ambassador Jobs

Brand Ambassador

(Hybrid) - Must reside in AZ

SelectBlinds’ vision is to empower people to create spaces they can be proud of. We want to provide an exceptional customer experience that builds confidence with the most diverse selection of window coverings and helpful resources throughout the entire customer lifecycle. We are growing quickly and are looking for passionate people who want to join a team where they feel valued and where they can actively contribute to growing and building something meaningful. Our company DNA is founded in empowerment and compassion but also fun. We like to laugh. It’s just who we are.

Job Summary

The Brand Ambassador is the voice of SelectBlinds to our community and plays a crucial role in the operation of the business by managing customer questions, expectations, complaints, and comments. This role will report to the CRM Mananger.

Responsibilities

• Maintain an overall NPS score of 81+.
• Communicate other than review sites via email and telephone.
• Other relevant duties as assigned by management.
• Communicate with vendors regarding customer issues if the customer situation has escalated.
• Meet with the Manager of Customer Service and Manager of CRM regularly to discuss program operations, concerns, and potential improvements to customer service/product options based on reviews from third-party sites and social media.
• Work with third-party review sites to remove reviews due to integrity issues such as foul language/threats, not a true customer experience, etc.
• Respond professionally to 3-star reviews or below from third-party review sites as the representative of SelectBlinds, with the result being a positive resolution.
• Work within a specific budget to improve customer experience by providing resolutions such as comping products, upgrading warranties, or providing additional discounts as needed.
• Respond to comments and private messages on social media channels.
• Work with customers to provide new and/or updated 5-star reviews on third-party review sites.
• Complete weekly quality assurance reports keeping track of review metrics, discounts provided to customers, and review updates, etc.

Qualifications

• Excellent verbal and written skills with emphasis on flawless grammar and spelling.
• Prior experience in retail, customer service environment, or related field.
• Awareness of, and interest in, design and home décor, not required.
• An obsession with creating an elevated client experience.
• Working knowledge of social media platforms and review sites.
• Self-starter, quick learner, and team player.
• Ability and passion to solve problems collaboratively with a small team, but also able to execute independently and make strong recommendations.
• Ability to develop and maintain a brand voice.
• Experience with Google Business suite (Gmail, Chat, Sheets, etc.).

The Extra Stuff

• Opportunity to work with a talented and passionate team.
• Hybrid schedule
• Competitive salary and benefits package.
• Make a difference in the lives of our customers.
• If you are a highly motivated and customer-focused individual with the skills and experience we are looking for, please submit your resume today!
• Be a part of a growing and successful company.

Job Type: Full-time

Pay: $35,000.00 - $55,000.00 per year

Benefits:

• Life insurance
• 401(k) matching
• Health insurance
• Parental leave
• Vision insurance
• Paid time off
• Dental insurance
• 401(k)
• Health savings account

Schedule:

• Monday to Friday
• 8 hour shift

Supplemental pay types:

• Bonus pay

Work Location: Hybrid remote in Chandler, AZ 85226