Brand Ambassador, Grand Jobs

Since early days, Sabon has been committed to source high quality natural ingredients such as salt, mud, algae (weeds) from the Dead Sea, and carefully select botanicals elements from the Mediterranean and beyond, such as Olive oil, Shea butter and essential oils from various plants and fruits.

Through artisanal, nurturing and pampering products made with knowledge and love, we give our customers an opportunity to create memorable moments to replenish, enriching their lives with peace and comfort.

SABON enriches customers’ lives with nurturing and pleasurable products for a multi sensual experience.

Position Overview:

Drives revenue by providing customers exceptional service through relationship building, sharing product information, and presenting a clean and a safe well-maintained store environment. Consistently achieves individual goals, which support store goals.

Primary Responsibilities/Accountabilities:

• Embraces our values & sets an example through his/her behaviors.
• Responsible for compliance with all Sabon practices and procedures.
• Additional responsibilities as assigned by the Store Manager, Assistant Store Manager, and Sales Leaders.
• Consistently meets or exceeds store and individual financial goals while contributing to the store’s overall goals.

Customer Experience:

• Acknowledges, interacts and builds relationships with customers, creates brand loyalty and can multi-task while servicing internal and external clients.
• Takes ownership, solicits and incorporates feedback for professional growth and development.
• Is responsible for compliance with all Company policies, practices and procedures and all federal, state and local laws.
• Addresses customer concerns, coming to resolution when possible, and involving management where appropriate.
• Embraces our values and behaviors and inspires team by leading by example through his/her words and actions – supports an environment of learning and trust by acting as a positive role model.
• Portrays a gracious, friendly, energetic and engaging manner and is always respectful and professional.
• Communicates effectively with store management, store team, and external customers in person, through written correspondence and over the phone.
• Builds collaborative and productive relationships by sharing ideas, treats others fairly, with respect, and values differences.
• Provides excellent customer service by anticipating the client’s needs, exceeding expectations, and adhering to Sabon service experience standards.

Operations:

• Adheres to Loss Prevention practices and is aware of and reports potential incidents, to ensure shortage control and to protect company assets.
• Meets merchandise processing standards and maintains an organized and accessible work area.
• Completes opening/closing procedures and tasks as directly by management team with a customer focus (e.g. replenishing merchandise; recovering the store and styling rooms; processing shipment including but not limited to: unpacking, back stocking, replenishing; cleaning including but not limited to: dusting, vacuuming, and removing trash; executing merchandising moves; marketing updates; and completing price changes.)

• Participates and assists in the preparation for the stores’ inventory.
• Reports to work as scheduled; records time worked accurately by using Sabon’s Time and Attendance system; remains flexible to the needs of the business.
• Maintains a safe work environment and reports any potential hazards to store management (e.g., ensuring that exits are unobstructed, spills are cleaned up immediately, etc.)
• Follows all Sabon operational guidelines, processes, and procedures.

Technical Expertise:

• Performs register transactions quickly and efficiently (e.g., sales, returns, exchanges, payments).
• Operates phone, answering calls with an appropriate greeting, transferring and placing calls on hold.
• Demonstrates a desire and ability to be a fast, agile learner.

Product/Brand Management:

• Lives the Sabon values and practices in all interactions.
• Packages and wraps client purchases according to Sabon standards.
• Proactively uses provided education tools (BITES, Product Manual, brand updates) to build product knowledge with his/her peers.
• Participates in and attends store meetings and trainings.

Position Requirements:

• Schedule: Remains flexible in scheduling that meets the needs of the business
• Merchandising: Knowledge of visual standards and techniques, and ability to implement and maintain with Sabon guidelines.
• Physical: Ability to lift and carry up to 20 pounds occasionally. Maneuver effectively around sales floor and stock room.
• Communication: Communicates effectively with customers, management team, corporate partners, and store associates.
• Follow Directions: Ability to prioritize and meet deadlines as assigned with minimal supervision and within designated timeframes.
• Customer Service: Ability to function as a role model, ensuring that the client remains the top priority. Takes initiative to build a loyal client base.
• Accuracy: Ability to handle cash and provide change without error.