Branch Manager Jobs

The Branch Manager is responsible for the overall success and day-to-day operations of the branch business unit. The Branch Manager should lead and empower his/her team to operate at their highest level to achieve all Branch success metrics including: Safety, Quality, Productivity, Growth and Profitability.
The Branch Manager is responsible for the financial success of the business unit and will participate in the development and management of annual operational budgets, strategic sales plans, customer Relationship Management and Labor Management and Efficiency.
Core Values:
1. Culture of Safety – Safety is always job #1
2. A Growing Tradition: Plants, Personally, Financially and Professionally
3. Employee Owned – Personal Pride in Success with an Owners Mentality
4. Exceptional Customer Experience – Delighting our Clients with our Products and Services
5. Good Neighbors – Community Pride – Sharing our Success
6. Respectability – Treating Others as we want to be treated
Supervisory Responsibilities:

Recruits, interviews, hires, and trains new staff members

Direct supervisor of Client Relations Managers and oversee all customer accounts

Oversees the daily workflow of the department

Provides constructive and timely performance evaluations

Handles discipline and termination of employees in accordance with company policy

Responsible for demonstrating and living out the company fundamentals and culture

Models and enforces all company policies and procedures

Monitors, mentors, and leads branch team in order to balance company goals with employee satisfaction

Duties and Responsibilities:

Responsible for demonstrating and living out the company fundamentals and culture

Models and enforces all company policies and procedures

Monitors, mentors, and leads branch team to balance company goals with employee satisfaction

Oversee and monitor daily production of landscape maintenance and enhancements, turf, ornamental applications, irrigation, and snow removal

Develop delivery schedule deadlines and oversee the development of production planning and schedule creation

Establish staffing levels for each month based upon need

Ensure that jobs are completed according to contract and within budget

Manage key relationships with clients in support of Client Managers and Production Managers

Work with Business Development to identify and achieve new contract maintenance sales goals

Works with Client Managers and Sales Team to ensure that Enhancement Pipelines and Sales Goals are being achieved

Work with CRM team to achieve renewal and retention goals

Work with Production Managers to monitor safety, quality, and productivity on an ongoing basis

Budget control of hours and productivity of production personnel

Budget control of departmental expenses

Oversee safety, training, and DOT compliance

Manage relationships with vendors

Work with the Executive Team to establish and maintain the branch’s annual budget

Responsible for performance through Contribution Margin line

Monitor monthly financial performance

Deliver timely and accurate financial reports and production data to the Executive Team

Administer preventive maintenance program and manage equipment repair and replacement

Work with Executive Team to evaluate equipment purchasing and set-up

Communicate with Human Resources to address corrective and disciplinary actions, personnel staffing needs and training needs

Conduct performance appraisals and compensation reviews coordinated with Human Resources

Work with Office Administrator and Team to insure that Aspire is being updated and managed properly

Employee also agrees to perform any other duties assigned

Required Skills/Abilities:

Excellent verbal and written communication skills

Excellent interpersonal, negotiation, and conflict resolution skills

Excellent organizational skills and attention to detail

Strong analytical and problem-solving skills

Ability to prioritize tasks and to delegate them when appropriate

Ability to act with integrity, professionalism, and confidentiality

Proficiency with or the ability to quickly learn the organization’s management systems

Consistently arrive to work and on time, follows instructions, responds to management directions, and absorbs feedback to improve performance

Adapts to changes in the work environment, manages competing demands, and deals with frequent change, delays, and/or unexpected events

Implements safety and security procedures and uses equipment and materials properly to reduce risk and protect the workforce

Manages difficult client/customer situations, responds promptly to customer needs, solicits customer feedback to improve service, responds to requests for service and assistance and meets commitments

Education and Experience:

Bachelor’s degree in, or related field required

Minimum of 3 years of management experience preferred

Physical Requirements:

Frequently required to drive for short to long distances within assigned territory

Constantly required to talk, hear, see, sit, stand, and walk

Must be able to see at close vision, distant vision, peripherally, have depth perception and can adjust focus

Frequent use of hands to manipulate, handle or feel objects, tools, or controls

Frequently required to reach, bend, twist, stoop, crouch, climb and balance

Occasionally required to lift and/or move up to 25 pounds

Occasionally works with mechanical objects and outside in all weather conditions; exposed to fumes or airborne particles and toxic or caustic chemicals; exposed to loud noise levels