Boutique Director Jobs

Position Overview:

The Boutique Director is responsible for achieving store sales and maximizing profitability through effective management of store team and implementation of company policies. The Boutique Director serves as the ultimate leader of their store, developing and motivating the entire team to provide a superior level of customer service that cultivates a culture of excellence in the boutique and will drive financial performance and aim to exceed targets. The ideal candidate will fully embrace Goyard’s values of heritage, family and excellence in all aspects of their work.

Role and Key Responsibilities:

Customer Service

• Represent Goyard as an Brand Ambassador in the community
• Implement and manage client outreach and all clienteling
• Actively monitor customer issues, comments and complaints
• Resolve all client issues and concerns quickly and effectively
• Provide the best shopping experience for each client
• Provide the highest levels of customer service to support the growth of sales
• Develop and maintain strong relationships with clients and associates

Operations

• Ensure boutique maintenance, presentation and organization
• Ensure staff is trained in all areas of appropriate register usage and maintenance
• Maintain operations by coordinating and enforcing all policies and procedures
• Take accountability for all operational functions of the boutique
• Capability to identify, monitor and enforce directives.
• Ensure cash control procedures are properly followed including: bank deposits, safe funds and petty cash
• Schedule retail team to maintain adequate floor coverage
• Timely submission of reports to management

Merchandising/Visual

• Enhance the brand's image by maintaining standards and integrity both within the boutique and outside
• Ensure the selling floor is pristine and organized always
• Implement and maintain all merchandising directives and ensure execution of effective merchandising strategies

Human Resources

• Continually evaluate the performance of each associate (monthly touch base)
• Coach, develop and mentor the boutique staff to achieve their performance goals and customer service standards
• Ensure grooming standards are reflective of the brand image and adhered to always
• Effectively manage all boutique HR (payroll, recruit, train, and develop staff ensuring all positions are filled in a timely manner with qualified personnel)
• Resolve all human resources issues in a timely and effective manner, partnering with corporate when necessary
• Conduct annual performance reviews for each boutique staff member, reviewing performance vs desired KPIS, professional objectives and development plans

Inventory Management

• Monitor the movement of all inventory and ensure that staff adheres to all retail policies and procedures
• Meet inventory accuracy and shrink requirements
• Monitor inventory levels and assortments
• Identify and communicate product concerns in a timely manner
• Review merchandise slow movers and fast sellers with the retail corporate team
• Responsible for monthly orders and shipments
• Take accountability for bi annual inventories

Competition

• Maintain awareness of market trends
• Monitor local competitors
• Communicate to corporate office any competitive brand issues in the markets; evaluate and monitor trends, innovations and technology developments within the industry
• Identify demographic shifts and market opportunities