Body Shop - Estimator

Qualifications

High Diploma or equivalent, Valid Driver License, Punctuality.

Estimator - Experience preferred but not required.

Willing to learn estimating program and other office duties.

Other

Ability to read and comprehend instructions and information.

Professional personal appearance.

Excellent communication skills.

Ability to meet company's production and quality standards.

Physical Requirements
Surroundings

Working in an open air shop and in an office

Standing

on a regular basis

Walking

on a regular basis

Bending, twisting and/or stooping

on a regular basis

Kneeling and/or Squatting

on a regular basis

Lifting

over 50 lbs

infrequently

Reaching and/or lifting overhead

on a regular basis

Repetitive hand/finger movement

on a regular basis

Grasping/grabbing with hands

on a regular basis

Pushing and Pulling

infrequently

Expectations
General Expectations

Devote himself/herself to insuring satisfaction to customers.

Determine management, production and quality requirements by asking questions and listening.

Attend company meetings as required.

Maintain a follow-up system that encourages follow through with assigned projects.

Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.

Understand the terminology of the business and keep abreast of technology changes in products and services.

Follow lawful directions from supervisors.

Understand and follow work rules and procedures.

Participate in performance management.

Interact well with others and be a positive influence on employee morale.

Uphold the company’s non-disclosure and confidentiality policies and agreements.

Work evening, weekend and holiday work hours as required.

Job-Specific Expectations

Analyze process regularly to assure efficient and high quality work.

Provide excellent customer service for all customers whether external and internal.

Provide cost estimates for body damage and internal repairs.

Keep the department clean, organized and efficient.

Use professionalism, cordiality and concern to acquire the trust and confidence of new customers upon their introduction to the Body Shop department.

When repeat repairs are presented, give special attention as needed to make sure the issue is corrected.

Keep to expense and revenue goals as budgeted.