Body Shop Estimator Jobs

We invite you to join us at Driven Brands!

Headquartered in Charlotte, NC, Driven Brands (NASDAQ: DRVN) is the largest automotive services company in North America, providing a range of consumer and commercial automotive needs, including paint, collision, glass, vehicle repair, oil change, maintenance and car wash.

With over 4,500 centers in 15 countries, Driven Brands is the parent company of some of North America’s leading automotive service brands including Take 5 Oil Change, Take 5 Car Wash, Driven Glass, Meineke, Maaco, CARSTAR, and more. Our network services over 50 million vehicles annually and generates more than $5 billion in system-wide sales each year.

Our culture inspires high performance and innovation, enabling our employees to go further, faster in their careers. With amazing people and great brands, we confidently look forward to exciting growth ahead, and believe in following the values that support this vision.

JOB DESCRIPTION:

The Repair Planner is an hourly position with commission-based earnings in the Southern California market. The Repair Planner for Fix Auto must be an experienced professional in repair planning for auto collision repair and must be proficient with most insurance company direct referral programs.

Job Responsibilities:

• Ability to increase sales and profitability by properly allocating labor resources, sales mix analysis & calculator upload and ensuring repair vs replace when applicable.
• Build and maintain strong DRP relationships, adhering to individual insurance carrier performance metrics and standards. Ensure all DRP portals are reviewed and updated.
• Knowledgeable in metal, refinish and plastic repair techniques.
• Provide an exceptional customer service experience through communication and setting expectations with the customer, ensuring a quality and time efficient repair.
• Manage the repair process from beginning of repair to the end of the repair.
• Responsible for ensuring final bill and estimate accuracy; all supplements are noted and authorized, all customer authorizations are noted throughout the repair, payment is received within 31 days of delivery, parts are listed correctly, ready to bill at delivery of vehicle including DRP closing documents.
• Source, order & receive parts per insurer and company guidelines along with the parts coordinator.
• Ensure quality is checked at each level of the vehicle repair, all repairs are performed according to OE standards and BAR regulations including performing necessary scans
• Partner with the Customer Care Specialist to ensure customer communication and file accuracy.
• Write a complete auto body collision repair plan after the vehicle is disassembled
• Ability to identify express repairs and schedule vehicles appropriately to obtain cycle time efficiency.

Skills/Qualifications:

• Exceptional CSI scores of 90% or higher, laser focus on quality repairs and customer service excellence
• Knowledge of metal/refinish replacement and repair techniques
• State appraiser’s license required within six (6) months of employment.
• At least 3 years of DRP writing experience, along with outstanding insurance relations
• I-CAR certification are preferred. I-CAR certification is mandatory within one year of employment
• Proficient with both Mitchell and CCC estimating systems, ERAC and DRP management systems.

Behavioral Excellence Required:

• Excellent oral and written skills, detail oriented, punctual.
• Perform all assigned activities according to the Standardized Operating Procedures of the company
• Extend normal working hours as necessary to accommodate workload and customer requirements
• Continuously strive to improve the efficiency of sales, key performance metrics and overall company operation.
• Excellent interpersonal skills, responsive listening and critical thinking aptitude.
• Willing to participate in company meetings and training programs to grow and interact with team members.
• Maintain a professional appearance, positive attitude with cooperation, and leadership style with all team members and customers.
• Utilizes intuition and critical thinking when writing a repair plan.