Bodily Injury Claims Manager

About Reserv

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.

We have ambitious (but attainable!) goals and need adjusters who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can’t wait to meet you.

About The Role

As a Bodily Injury Claims Manager at Reserv, you will be responsible for a team of claims professionals. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers, and the client. The high-performing team you will manage will service a high profile client. You will maintain high quality standards, and compliance with regulatory, internal, and external contractual SLAs. This position requires exceptional leadership skills, and deep experience of compliance with state claim handling practices and transportation claims. Additionally, this role requires multi-jurisdictional experience and a strong understanding of liability and coverage.

Who you are

• Passionate claims professional who cares about their team, the customer, and their experience
• Anti-status quo. You don’t just wish things were done differently, you action on it
• Subject matter expert. You have deep technical and subject matter experience in the world of commercial transportation claims, including coverage and litigation. Experienced in reviewing and analyzing contracts
• And did we mention, a sense of humor. Claims are hard enough as it is.
• Communicative. You are comfortable with and understand the importance of phone communications throughout the claims process
• Sense of urgency - at all times. That does not mean working at all hours
• Tech-oriented. You are excited by the prospect of building a tech-driven claims organization while delivering an excellent service and have proven results leveraging technology and analytics
• Problem solver. You have the ability to take a ‘deep dive’ into the details of the business while staying focused on the big picture
• Curious. You want to know the whole story so you can make the right decisions early and be decisive when it counts.
• Creative. You challenge existing assumptions and find ways of leveraging technology and the talents of your team to address problems
• Highly motivated and growth-oriented
• Empathetic leader. You exercise empathy and patience towards everyone you interact with

What we need

We need you to do all the things typical to the role:

• Manage a team of auto bodily injury adjusters
• Prepare and present comprehensive claims reports, metrics, and analysis to clients and customers; advise clients on claim trends and loss mitigation
• Foster a positive work environment, promote teamwork, and encourage professional growth and development
• Monitor and analyze claims data to identify trends, patterns, and areas for process improvement
• Implement and maintain best practices for claims handling, including: claim intake, investigation, evaluation, settlement, and recovery
• Develop and implement strategies to mitigate fraudulent claims and ensure compliance with legal and regulatory requirements
• Be consistently dependable in achieving or exceeding goals and overcoming obstacles
• Establish and maintain strong relationships with external stakeholders, including policyholders, agents, brokers, and legal representatives
• Align team with client and customer expectations of the claims process
• Execute on performance management; attract, hire, retain and provide high level of training
• Collaborate with internal teams, such as Account Management, Compliance, and Claim Operations, to resolve complex or escalated claims-related issues
• Serve as a resource for escalated claims
• Responsible for accuracy and adequacy of all aspects of claim reserving

Requirements

• Extensive experience evaluating soft-tissue injury and demonstrable injury claims
• Bachelor's degree in insurance, business administration, or a related field; relevant certifications (e.g., CPCU, AIC) are a plus
• 5+ years of experience in bodily injury claims with increasing complexity
• Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes
• Demonstrated commitment to quality, accuracy, and attention to detail
• Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information
• 15 years in insurance claims management, including at least 8 years in a leadership or supervisory role (experience doing so in a remote environment preferred)

Benefits

• 401(k) retirement plan with employer matching
• Generous family leave policy
• Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
• Your choice of Windows or Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!
• Generous health-insurance package with nationwide coverage, vision, & dental
• Work from anywhere to facilitate your work life balance paired with frequent, regular corporate retreats to build team cohesion, reinforce culture, and have fun

Additionally, We Will

• Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role
• Foster a culture of empathy, transparency, and empowerment in a remote-first environment
• Work toward reducing and eliminating all the administrative work from an adjuster role

At Reserv, we value diversity and believe that a variety of perspectives leads to innovation and success. We are actively seeking candidates who will bring unique perspectives and experiences to our team. We welcome applicants from all backgrounds and encourage those from underrepresented groups to apply. If you believe you are a good fit for this role, we would love to hear from you!