Bmw Genius - Sales Product Concierge

A rare opportunity to team up with one of the automotive industries leading brands: Bobby Rahal BMW of South Hills. Bobby Rahal Automotive Group is passionately committed to excellence and winning in everything we do. Our culture of caring redefines the automotive experience.

We offer career advancement opportunities, along with excellent pay programs, full health care benefits, PTO, 401K, team member discounts, and unlimited superior training.

Position Overview

The ideal candidate for Product Concierge position performs outstanding interactive vehicle demonstration deliveries, ensuring the customer has full knowledge of their vehicle's operation. The schedule is Monday - 9am - 8pm, Tuesday - OFF, Wednesday - 9am - 6pm, Thursday 9am - 8pm, Friday 9am - 6pm, and Saturday - 8:30am - 5pm.

Who would I interact with?

The Product Concierge interacts daily with Clients, Sales Consultants, and Sales Managers, just to name a few.

What are the day-to-day responsibilities?

• Give other team members a helping hand with their duties, as needed
• Ensures that the vehicle has met all pre-delivery checklist requirements.
• Write appropriate sales descriptions of each vehicle for posting on our website along with the appropriate vehicle photo.
• Assists customers at the service drive.
• Directs customers to additional information resources.
• Trains the sales/service staff on key technologies and how to best explain and demonstrate them to a customer.
• Explains and demonstrates vehicle features and technologies, and focuses on customer comfort level and retention.
• Take multiple quality photos of our large pre-owned and new car inventory.
• Responsible for prompt and accurate website updates as inventory changes.
• Answers product questions on the telephone and during walk-ins.
• Trouble shoots vehicle technology features.
• Resolves customer inquiries for vehicle technology issues.
• Follow up with customers within one to two weeks after delivery to answer questions or conduct a second delivery to teach additional features and options.
• Assesses customer knowledge and priorities to personalize delivery.

What are the requirements for this job?

• Ability to speak effectively before groups of clients or employees or organization
• Successfully pass a pre-employment background and driving record check
• Detail oriented and excels in a fast-paced, results driven environment
• Ability to multi-task
• College degree required
• Strong interest in a career in automotive sales
• Professional and friendly demeanor with a passion for customer service
• Strong computer skills, to include Microsoft Office Suite
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form

Apply Today! Qualified Product Concierge candidates will be contacted by our HR Team right away!

Bobby Rahal Automotive Group is an EEO employer as defined by the EEOC and a drug-free workplace.

Job Posted by ApplicantPro