Billing Quality Control Coord -Bqcc (Wfh)- Michigan Territory

Billing Quality Control Coordinator-BQCC

This position is responsible for the Michigan territory (EST time zone)

The purpose of this position is to work with clients and divisional employees to resolve billing issues in order to increase cash and reduce bad debt. From findings, drive corrective action plans and monitor improvement.

Principal Duties:

Drive for Results:

• Other duties as assigned by Supervisor.
• Coordinate and work with Corporate Billing on customer facing initiatives in order to communicate and assist with the adoption of technology and tools developed to improve the account performance with regards to defects.
• Provide billing training to phlebotomists, Sales, and clients to ensure correct billing and prompt payment. Training to include reviewing client billing invoices, obtaining appropriate 3rd party billing information, ABNs, RPI and Medical Necessity.
• Acts to address clients with high bad debt or revenue write off experience by interfacing with sales and operations to create and implement action plans for improvement. Works with the client and/or Sales to address outstanding, past due client balances and obtain billing information for items moved to third parties.
• Strong communication, both oral and written is essential to communicate with others located throughout a wide geographic area where the primary mode of communication is conference calls and email.

Analytical Abilities

• Problem solving by being able to zero in on specific client issues from analysis of corporate reports and other quantitative data, when requested, and maintain conversational knowledge of all client issues.

Ability to Relate Professionally with People:

• Establish and maintain productive relationships with employees, peers, and senior management, crossing departments, divisions and corporate lines to establish trust and confidence in the BQCC program to resolve issues.

• Participate in meetings with internal departments as needed (billing, sales, client services, branch, LCM, PSCs) to update and provide information regarding billing issues and activities. Act as liaison between billing and other departments.

Expert Communication Skills:

• Establish effective follow up processes.
• Strong communication, both oral and written is essential to communicate with others located throughout a wide geographic area where the primary mode of communication is conference calls and email.

Strong Organizational Skills:

• Establish systems and process to manage, analyze and act on large volume of quantitative data.
• Ability to prioritize projects in order to optimize work time.

Travel:

• Strong PC and systems skills (billing and laboratory systems) and working experience with major software applications for PC
• Work from home but travel to facilities as needed; will need some onsite visits

License/Certification/Education:

Normally an Associates Degree is preferred w/3-5 years of experience.

Pay Range: $40K-62K

Benefits: All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Regular, full-time or part-time employees working 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(K), ESPP, Paid time off (PTO) or Flexible time off (FTO), Commissions, and Company bonus where applicable. For more detailed information, please click here.

Labcorp is proud to be an Equal Opportunity Employer:

As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. We encourage all to apply.

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