Billing Analyst Jobs

Who We Are

Founded in 2008, CallRevu has pioneered the field of communications intelligence and phone process measurement for automotive retail dealerships. Our partnerships with renowned and high-performing dealerships across the United States have enabled us to help clients boost market share, enhance customer retention, optimize digital marketing campaigns, and drive profitability throughout all aspects of dealership operations.

As proud recipients of the 2023 AWA Rising Star Award, innovation is ingrained in our DNA. We take immense pride in our achievements and the tangible impact we create. Every day, we are driven to push boundaries, explore new frontiers, and discover innovative ways to assist our customers while staying true to our core values and maintaining a great workplace environment.

Summary

The Finance Team is looking for a Billing Analyst to help our organization grow! The Billing Analyst will design and implement billing processes that ensure timely and accurate billing of customers. This role ensures that invoices accurately reflect terms and conditions agreed to and comply with governmental rules and regulations. The Billing Analyst is responsible for investigating and resolving billing discrepancies and errors; recommending improvements to billing process and may monitor customer accounts for timely payments and provide reports to management on overdue accounts. Your main goal will be to help guarantee the company's cash revenues. As a Billing Analyst, you will undertake a variety of financial and non-financial tasks, including setting up and invoicing clients, communicating and problem-solving to manage open balances, and processing incoming payments.

****Hybrid position. Partially in office (Towson, MD) for training then more remote****

Key Responsibilities

•Prepare and distribute accurate invoices and reports to customers in compliance with contractual terms

•Process sales orders and cancellation orders in Salesforce in a timely fashion

•Process credit memos and make necessary adjustments to invoices

•Update the accounts receivable database with new customer accounts and relevant details

•Ensure timely communication with clients regarding outstanding debts and payment deadlines

•Provide effective solutions to invoicing or collections issues raised by clients

•Complete vendor setup forms and facilitate the setup process for vendor portals

•Handle difficult conversations professionally and maintain a customer-centric approach

•Develop and maintain process and training documentation to enhance billing procedures

•Contribute to monthly Accounting Close activities as required

•Annual financial audit support

•Assist with various operational projects and address issues as needed, ensuring smooth operations

Minimum Qualifications

•Typically requires a bachelor's degree in a related area or equivalent

•2-4 years of experience as a Billing Analyst or similar role

•Proven written and interpersonal skills that come with a customer-facing role. Takes an active interest in increasing customer happiness and deepening customer relationships

•Passion for numbers and financial data

•Excellent knowledge of MS Office

•Detail oriented with high standards to accuracy

•Self-motivated, proactive, energetic team player

•Familiarity with NetSuite and Salesforce

Desired Qualifications

•Bachelor's degree in Finance or Accounting

•Experience in the SaaS Industry