Bike Shop Lead - Alpharetta

REI is committed to becoming a fully inclusive, antiracist, multicultural organization. To fulfill our brand promise of enabling a life well-lived outside for everyone, we are seeking candidates who demonstrate shared values of diversity, equity, inclusion, and antiracism.

This is a hands-on position allowing you to work on bike, ski, and snow equipment daily. Primary responsibilities include: handling operations of the store’s service department, ensuring safety standards are met, and providing extraordinary customer service. The Bike & Snow Shop Service Lead [SSL] is a key member of the retail store Shop team. The SSL handles driving shop business results by specializing in shop team training, coordinating shop production, and shop facilities management. The SSL partners with managment team members to develop and deploy store level shop strategy and tactics.

Typical work for this position includes:

You live and breathe REI equipment. You’re a builder. You’re a trainer. You’re a safety maven. Our Shop Leads are responsible for operating the store’s service department, ensuring safety standards are met and providing extraordinary customer service. If you like repairing equipment, handling risk, and forming teams of technicians to accomplish out service department functions, this is the role for you! Qualifications we look for in our Shop Leads:

REI hires, trains, and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. We remain deeply committed to making the Co-op a place where everyone can feel safe and be themselves. Join us.