Beverage Server Jobs

Highgate Hotels
Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com .
Overview
The Beverage/Cocktail Server is expected to provide timely, courteous service with guest satisfaction as the primary goal. He/she is responsible for promotion of specials and up selling.
Responsibilities

• Help the bartender prepare drinks when needed.
• Keep lounge area clean and free from debris at all times.
• Full knowledge of state liquor laws.
• Be familiar with the computer system.
• Welcome guests, take their drink orders relay order to bartender, process order, deliver order to guest and receive payment for order.
• Complete opening/closing checklist according to standards.
• Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
• Process credit card and room charges.
• Have knowledge of which garnishes go in each drink.
• Perform all side work duties according to the schedule.
• Clear and clean tables when guests leave, return glasses to be washed.
• Ensure overall guest satisfaction.
• Assist bartender with hors d'oeuvres tables for cocktail hour in set up and breakdown.
• Follow all cash handling policies, and prepare closing report for night audit.

Qualifications

• Maintain a friendly and warm demeanor at all times.
• Must be able to cross-train in other hotel related areas.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Must be of legal age to serve alcoholic beverages, according to local state laws.
• Attend all hotel required meetings and trainings.
• Light work - Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Flexible and long hours sometimes required.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to show initiative, including anticipating guest or operational needs.
• Must be able to effectively communicate, both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Must be able to maintain confidentiality of information.
• Ability to stand during entire shift
• High school diploma or equivalent and/or experience in a hotel or a related field preferred.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Perform other duties as requested by management.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.