Bell Attendant/Guest Services Attendant

We’re Hiring!

Come join our Four Seasons Family! We are hiring for Bell Attendant/Guest Services Attendant.

About Four Seasons Resort and Residences Napa Valley

Situated at the northern end of Napa Valley off the famed Silverado Trail, Four Seasons Resort and Residences Napa Valley will offer experiences will capture the imagination of even the most seasoned wine country visitors.

The Position/Role

The Bell Attendant/Guest Services Attendant is a combination role of Bell, Door and Valet Attendants. They will be responsible for creating a sense of arrival for resort, restaurant and banquet guests by welcoming them to the hot el and safely parking their car . They will also assist with delivering luggage and packages to guest villas and/or areas around the resort, conduct resort and room orientations, provide direction s and/or information about Napa Valley. The Bell Attendant/Guest Services Attendant will also provide a fond farewell departing guests at the hotel.

Responsibilities

• Perform other tasks or projects as assigned by management.
• Prepare arrival area and golf carts for inclement weather.
• Assist with preparation and delivery of Overnight Newspapers and Room Service Delivery.
• Performs errands for guests and the hotel that may require local travel off of the property.
• Drives golf cart to both pickup and drop off guests throughout the resort. Following speed limits and using caution to yield to pedestrians.
• Greets all guests and delivers luggage to room upon check-in, provides overview of resort, room orientation based off first time or return guest, picks up luggage from room upon departure, moving the luggage to storage of the front drive. Maintains proper records of all actions.
• Audit vehicles parked in garage for front office to post charges nightly.
• Assist the Concierge and Front Desk with deliveries, tasks and special requests.
• Provides a high level of cleanliness in the lobby, luggage storage room, and driveway and resort entrance.
• Receives vehicles from guests and drives to the hotel garage, adhering to all traffic regulations, and speed limits, using caution not to damage the vehicle being driven and other vehicles in the vicinity. Picks up vehicles when requested in a timely manner.
• Assists with responsibilities and duties in the absence of or due to heavy volume in Lobby coverage, Housekeeping and other areas as needed.
• Maintains cleanliness of golf carts and luggage carts.
• Collect door knob hangers from guest villas for in room dining requests.
• Comply with Four Seasons Category One and Two Work Rules and Standards of Conduct as set forth in EmPact.
• Assesses any damage to vehicle. Clearly notes any damage on claim ticket along with locations of vehicle when parked. Deposits key and ticket in bell closet.
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints, assist guests in all inquiries, services, directions, hours of operation, key hotel personnel, in-house events, directions, recommendations for off property, etc.
• Works harmoniously and professionally with co-workers and supervisors.
• Performs shoeshine service; picking up shoes from guest villas, cleaning and polishing them and returning them to the guest.

ADDITIONAL OVERNIGHT FUNCTIONS:

• Walk property to collect door knob hangers from guest villas for in room dining requests.
• Assist with overnight Housekeeping deliveries and basic requests.
• Audit vehicles parked in garage for front office to post charges nightly.

Who You Are

Experience:

• Knowledge of Napa Valley and surrounding areas, highly desirable, however not required.
• Experience in a luxury resort/restaurant preferred.

Skills and Abilities:

• Reading, writing and oral proficiency in the English language.
• Must be flexible with schedule - Able to work weekdays, weekends, holidays, evening/overnight shifts.
• Strong communication and interpersonal skills.
• Clean driving record and Valid Driver’s License required.
• Ability to remain calm during challenging situations.
• Strong problem solving skills, ability to handle difficult situations and guests.
• Ability to multi-task in a high volume and demanding environment.

This position is not eligible for work sponsorship/visa. Candidates must possess valid US work authorization.

About the company

Four Seasons prides itself on the commitment to the Golden Rule philosophy, and strives to provide the best possible experience for both our guests and employees. Our employee-centric approach will have you feeling like family in no time!

Benefits & Compensation Information Four Seasons Resort and Residences Napa Valley employees can enjoy:

• Hourly: $21.75
• Competitive Salary & Benefits
• Complimentary Employee Meals
• Cigna medical and dental benefit options
• 401k Retirement Plans
• 8 weeks of New Parental Leave Pay
• Complimentary accommodation at other Four Seasons Hotels and Resorts
• Excellent Training and Development opportunities

To apply, please click on the “APPLY” button and create an account. There will be a short questionnaire for you to complete and a section for you to attach your Resume/CV and Cover Letter. Please attach your Resume/CV in PDF or Word format. Applications/Resumes will only be accepted on this website. Please do not email your information. Thank you for your understanding.

If you are a qualified individual with a disability or disabled veteran and need a reasonable accommodation to use or access our online system, please contact our People + Culture Office at [email protected] .

Four Seasons is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. To access the 'EEOC is The Law' Information poster please visit this website: Know Your Rights.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.