Base Area Manager Jobs

Department: Base Area Operations

Title: Base Area Operations Manager

Reports to: General Manager/ Director of Base Area

Pay: DOE

Health Insurance Available: Medical, Dental, Vision

Full-Time

Skill Level:, Intermediate+, Advanced

We are seeking a highly skilled and experienced individual to join our team as a Base Area Operations Manager. As the Granite Gorge Mountain Park Base Area Operations Manager, you will be responsible for the day to day operations and management of the fleet rental department, ski school, restaurant/bar/lounge, guest services, ticketing, retail and the guest parking operation. The successful candidate will have excellent organizational and communication skills, a strong understanding of ski resort operations, and a passion for providing exceptional guest experiences.

Responsibilities:

• Foster a positive work environment by promoting teamwork, recognizing achievements, and resolving conflicts or issues in a timely manner.
• Supervise the bar/lounge area, ensuring smooth operations, maintaining inventory of beverages and supplies, and delivering exceptional guest experiences.
• Manage budgets, control costs, and optimize resources in the base area to achieve financial objectives.
• Coordinate with vendors and suppliers to ensure the availability of necessary rental equipment, beverages, supplies, and services.
• Create schedules by ensuring the right resources are scheduled for the needs of the business - track and coach team members as needed to adhere to the work schedules
• Ensure upkeep and cleanliness of the base area including, but not limited to the outside deck/ fire pit area as well as the parking lots.
• Ensure all base area departments are well coordinated and communicate properly to ensure a seamless guest experience across the resort.
• Develop and implement strategies to enhance the overall guest experience and maximize revenue opportunities in all aspects of the base area.
• Lead and manage the base area operations, including the rental department, bar/lounge area, ticketing, guest services, retail, food and beverage, parking, ski school and other relevant areas.
• Oversee the rental department, including managing inventory, optimizing rental equipment utilization, and ensuring high-quality customer service.
• Train and mentor staff members in the rental department, bar/lounge area and guest services providing guidance and support to ensure efficient and effective operations.
• Monitor and analyze operational performance metrics in the rental department and bar/lounge area, identifying areas for improvement and implementing corrective measures as needed.
• Maintain a safe and secure environment for guests and employees in the rental department and bar/lounge area by enforcing safety regulations, conducting regular inspections, and implementing appropriate protocols.
• Stay informed about industry trends, emerging technologies, and best practices in ski resort operations, and apply relevant knowledge to drive continuous improvement.
• Manage guest services and customer relations including Shred School organization and scheduling.

Qualifications:

• Valid driver’s license- required
• Ability to work in a fast-paced environment
• Passion for skiing/snowboarding and a deep understanding of the ski industry.
• Willing to work in inclement weather and high stress situations
• Bachelor's degree in business administration, hospitality management, or a related field (preferred but not required).
• Strong leadership skills with the ability to inspire and motivate a diverse team.
• A flexible schedule, including the ability to work evenings, weekends, and holidays as needed.
• CPR and first aid certifications (preferred).
• Proficiency in using computer systems and software related to ski resort operations, such as point-of-sale systems, reservation platforms, excel and other programs.
• In-depth knowledge of ski resort base area operations, including rental department management, bar/lounge operations, ticketing systems, retail, ski school and food and beverage services.
• Effective communication skills, both verbal and written, with the ability to interact professionally with guests, employees, and partnership at all levels.
• Excellent organizational and problem-solving abilities, with a keen attention to detail.
• Ability to read and understand various types of reporting and present to General Manager/ Base Area Director and ownership
• Proven experience (3+ years) in ski resort operations or a similar role, with a demonstrated track record of successful management.

Physical & Work Environment

• Ability to work in extreme weather conditions with rapidly changing environments
• Bending, twisting, kneeling, crouching, crawling and standing/sitting for long periods of time
• Employee will need specific vision abilities such as close vision, distance vision, peripheral vision, depth perception and ability to adjust focus as needed.
• Must be able to perform tasks and assignments in high stress situations with professionalism
• Employee must be able to regularly lift and/or move up to 25 pounds frequently and lift and/or move up to 60 pounds occasionally.