Banquet Server - On Call

Position Summary

To service all banquet events maintaining the highest quality service standards established for The Biltmore. This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP’S).

Responsibilities

• Review copy of BEO with Captain during line up.
• Set up china, glass and silverware according to established guidelines in a timely and efficient manner.
• Prepare side station for service.
• Provide exceptional service during the service of meals, observing the Captains signals.
• Maintain a clean and safe work area at all times observing all safety rules.
• Report to work on time in proper uniform.
• Complete all assigned side work duties in a timely manner.
• Follow proper clearing and cleanup procedure.
• Follow proper beverage handling procedures.
• Check board to ensure the location of the room to work in.
• Provide continuous attention to details before, during and after the service of the meal.
• Ensure all guests receive a memorable experience from their stay at the hotel.
• Follow proper handling of hotel equipment.

Experience and Education Required

• Experience
  • None required
• High School diploma is preferred
• Education
  • High School diploma is preferred
• None required

Skills Required

• Maintain confidentiality of guest information and pertinent resort data.
• Work with minimal supervision.
• Work cohesively with co-workers as part of a team.
• Think clearly, remaining calm and resolving problems using good judgment.
• Speak, read, write and understand the English language. Spanish fluency is desired.
• Flexible to work weekends and Holidays as required.
• Understand guest’s service needs.
• Must be able to:
  • Speak, read, write and understand the English language. Spanish fluency is desired.
  • Compute accurate mathematical calculations.
  • Provide legible communication and directions.
  • Perform job functions with attention to detail, speed and accuracy.
  • Prioritize and organize.
  • Think clearly, remaining calm and resolving problems using good judgment.
  • Follow directions thoroughly.
  • Understand guest’s service needs.
• Follow directions thoroughly.
• Possess moderate to advanced computer skills.
• Perform job functions with attention to detail, speed and accuracy.
• Provide legible communication and directions.
• Compute accurate mathematical calculations.
• Work in a dynamic and constantly changing environment.
• Use a computer keyboard and possess basic typing skills.
• Work in a fast paced environment that requires lots of walking on multiple surfaces.
• Adept to multitasking.
• Prioritize and organize.
• Work indoors and outdoors.
• Work long hours to include day and night shifts.

Physical Demands

• Reach overhead and below the knees, including bending, twisting, pulling, and stooping
• Stand, sit, or walk for an extended period of time or for an entire work shift
• Use, carry, and operate all necessary office equipment using finger dexterity.
• Communicate with employees, managers, subordinates and guests through verbal communication, hearing ability, and visual acuity.
• Must be able to:
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 30 pounds without assistance
  • Stand, sit, or walk for an extended period of time or for an entire work shift
  • Reach overhead and below the knees, including bending, twisting, pulling, and stooping
  • Use, carry, and operate all necessary office equipment using finger dexterity.
  • Communicate with employees, managers, subordinates and guests through verbal communication, hearing ability, and visual acuity.
  • Visually look at a computer for extended periods of time.
  • Adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems. Most work tasks are performed indoors.
• Visually look at a computer for extended periods of time.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 30 pounds without assistance
• Adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems. Most work tasks are performed indoors.

Success Criteria

• Resourceful, makes things happen and looks for ways to work more efficiently
• Anticipates guests’ needs and is sensitive to people from all cultures
• Composed
  • Able to stay calm under pressure
  • Demonstrates maturity and ability to cope with the unexpected
  • Never lets personal feelings interfere with delivering the highest standards
• Never lets personal feelings interfere with delivering the highest standards
• Demonstrates maturity and ability to cope with the unexpected
• Has a natural, warm smile and a friendly and passionate approach
• Team Player
  • Demonstrates co-operation within the team and with other departments
  • Listens carefully and works well with others
  • Has a positive influence on others in the team and clearly enjoys working with people
• Demonstrates confident, helpful and genuine behavior with internal and external guests
• Guest Focused
  • Anticipates guests’ needs and is sensitive to people from all cultures
  • Has a natural, warm smile and a friendly and passionate approach
  • Demonstrates confident, helpful and genuine behavior with internal and external guests
• Demonstrates co-operation within the team and with other departments
• Has energy and sense of urgency for his/her work
• Always looks their best and acts appropriately (e.g. approaching guests, body language, and eye contact)
• Able to stay calm under pressure
• Delivers their Best
  • Has energy and sense of urgency for his/her work
  • Resourceful, makes things happen and looks for ways to work more efficiently
  • Always looks their best and acts appropriately (e.g. approaching guests, body language, and eye contact)
• Has a positive influence on others in the team and clearly enjoys working with people
• Listens carefully and works well with others

• Demonstrates a high level of personal integrity, honesty and trust
• Time Management
  • Uses his/her time effectively and efficiently; values time, concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities. Makes decisions in a timely manner.
• Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
• Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees.
• Trustworthy and responsible
  • Excellent records of attendance and punctuality
  • Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with
    irregular attendance will be subject to disciplinary action, up to and including termination of employment.
  • Is reliable and demonstrates the ability to work without supervision
  • Demonstrates a high level of personal integrity, honesty and trust
• Uses his/her time effectively and efficiently; values time, concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities. Makes decisions in a timely manner.
• Excellent records of attendance and punctuality
• Is reliable and demonstrates the ability to work without supervision
• Listening
  • Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees.

Licenses or Certifications

• Food safety certification.
• Alcohol Awareness certification.