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Banking Customer Service - Remote
Company | Discover Financial Services |
Address | Phoenix, AZ, United States |
Employment type | FULL_TIME |
Salary | |
Category | Banking,Financial Services,Hospitality |
Expires | 2023-05-12 |
Posted at | 1 year ago |
Discover. A brighter future.
- We offer 100% remote, combo, or on site - it’s your choice! You do need to live in Ohio, Utah, Arizona, or Delaware (and surrounding area).
- And… After you join the team, Discover will provide eligible employees with a one-time allowance of $500 to cover the costs of setting up a home office and a monthly internet reimbursement of $60.
- (AZ) Start times of 6:00 AM or 9:00 AM MST
- ( DE, MD, PA, NJ, OH) Start times of 9:00 AM or 12:00 PM EST
- (UT) Start times of 7:00 AM or 10:00 AM MDT
- Medical/Dental/Vision/Life Insurance
- 401K with company match and fixed contribution
- Education Assistance: fully paid Bachelors and tuition assistance & reimbursement options
- Paid time off (at minimum, 20 personal days + 7 holidays per year)
- Employee Stock Purchase Plan
- We’ll provide you with procedures and tools to handle our customer’s needs and strengthen their relationship with Discover.
- Customer care is key- our approach in banking is about finding the right options for the customer by understanding their needs, and the options Discover has for them.
- Working from home, you will need a quiet workspace so you can focus on our customers. You’ll also need a minimum of 5 MBPS up/download speed from your internet provider.
- You’ll spend the majority of your shift on the phone (inbound calls), speaking with customers, listening to their concerns, assisting them with online navigation and providing them with the best solutions. You’ll be a pro at problem solving!
- We’ll provide you with all the equipment you need! Monitors, computer, keyboard, mouse, headset, and an amazing new hire training experience. You’ll also have the best coaches to help you deliver the best service!
- Be reliable! We need you here to take care of our customers. Be committed to working your schedule.
- Positive energy, competitive drive, strong communication, ability to focus on the issue and not take things personally. Let your personality shine.
- We want you to succeed! That means you will receive coaching and feedback. Be open and willing to try new things.
- We are always looking for ways to make things better for our employees and customers- that means you will experience change, sometimes at a fast pace.
- Be resilient! You will need to be confident and have the ability to cope with rejection.
- 1+ years of experience in related field
- Opportunities to volunteer in the community
- Perks at Work (access discounts from over 30,000 merchants, earning WOW Points while you shop)
- If you do choose to work onsite, we have a full service cafeteria featuring Starbucks and subsidized mindful options, as well as access to our Fitness Center. We also have onsite Health Clinics.
- Discover Care@Work Family Assistance Program (Discounted childcare at participating centers, free care.com membership, and subsidized Backup Care Services)
- Employee Assistance Program Counselors
- Development groups and training
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