Bad Debt Recovery Specialist

Description:

Job Summary

Serves as a debt recovery liaison for EMS|MC clients, their collection agencies, various clerk of court offices and other internal EMS|MC departments. The Bad Debt Recovery Specialist will perform tasks associated with Collections, Wage Garnishment, Debt Set Off, Estates and Bankruptcy.

Major Responsibilities/Activities

• Consistently support and demonstrate the company vision and values
• Manage file transfers between EMS|MC to various debt collection agencies and government entities
• Perform the required procedures to file claims with the appropriate clerk of court office in order to secure payment on an open estate
• Conducts all job tasks, duties, and interactions with professionalism, respect, a positive attitude, and in accordance with company compliance policies and applicable government regulations
• Assist in managing bad debt recovery processes performed by EMS|MC business partners. This includes providing training, feedback and inventory management to ensure the teams assigned functions are performed accurately and by established deadlines.
• Collaborate with the Client Relations Department to offer solutions and best practices for new and existing clients
• Approach all responsibilities with a primary focus on client performance; develop and communicate innovative ideas to improve overall client performance by increasing team performance while cutting costs, and by providing industry-leading customer service
• Ensure all standard operating procedures are up to date, placed in the designated shared location and changes are communicated when needed.
• Document client specific requirements and create logic to prevent errors
• Respond to multiple email inboxes providing accurate, clear and concise responses in a timely manner
• Perform reconciliations between the EMS|MC billing system and our partnering bad debt collection agencies and government entities to verify patient balances are accurate.

Other Responsibilities/Activities

• Answer phone calls quickly and in a pleasant, professional manner
• Provide backup support to other positions as directed
• Perform all necessary tasks and projects assigned by leadership
• Participation in relevant meetings and company-sponsored events
• Communicate effectively across all departments & levels within the company

Requirements:

Required Education, Skills, & Experience

• Strong verbal and written communication skills
• Demonstrated ability to multi-task and work proactively with cross-functional teams
• High School Diploma
• Strong desire to identify and resolve problems with the ability to apply strong critical thinking, problem solving and analytical skills
• Ability to effectively work with others
• Moderate to advanced knowledge of Microsoft Office applications
• Ability to remain productive without direct supervision

Preferred Education, Skills, & Experience

• Medical Billing Experience

Working Environment/Physical Requirements

• Normal office environment.
• Possession of motor skills required for use of computer keyboard, telephone, various office equipment and filing of paperwork.
• Flexibility to work extended hours to support business needs