Automotive Service Advisor Jobs

Pepe Cadillac is hiring an Automotive Service Advisor with General Motors experience! As a Service Advisor you must fully understand the sales process involved with advising service customers about how to properly repair and maintain their vehicles. You must have an outgoing personality with great interpersonal skills with proficiency in developing relationships and providing excellent CSI scores. Are you up for a challenge?

What we Offer:

• Training – process, product and customer service
• Wellness program
• Supportive managerial staff
• Career growth
• Medical, dental, vision
• Community involvement
• Latest tools and technology
• 401K
• Paid Time Off

Responsibilities:

• Greet customers promptly
• Verify that the final invoice reconciles with the work performed on the repair order
• Establish follow up time and preferred method – phone call, text or e-mail
• Prepare a complete and accurate estimate of cost for labor and parts
• Serve as liaison between techs and customers
• Clearly report all vehicle symptoms as described by the customer
• Explain all completed work and charges to customers
• Obtain customer and vehicle information
• Determine and recommend needed maintenance base on age, mileage and history of vehicle
• Monitor the progress of each vehicle throughout the day, and update customers frequently

Requirements:

• A desire for a long term career with a growing organization
• Stay current with product and CSI training
• High energy level, and warm friendly personality
• General Motors experience preferred but not required
• ADP, as well as some in-lane tablet experience a plus
• Proven and verifiable record of achieving exceptional Customer Satisfaction
• Personal and professional integrity
• Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a must

About Us:

Pepe Auto Group believes our success is attributed to our employees. Family-owned since 1968, we have continued to grow our business and culture while holding true to our values of honesty, integrity, and professionalism.

At Pepe Auto Group, you can expect to work with the best. Our collaborative nature and mentor ship capabilities has created a team of respectful and driven professionals. We believe in empowering our employees, which results in exceptional customer service. Our team of dedicated individuals encourages success amongst each of our members. We invest in our employees and promote from within often.

Job Type: Full-time

Pay: $70,000.00 - $150,000.00 per year

Benefits:

• Health insurance
• 401(k)
• Vision insurance
• Paid time off
• Dental insurance
• Life insurance
• Health savings account

Day range:

• Rotating weekends
• Monday to Friday
• Weekend availability

Shift:

• 8 hour shift
• Day shift

Ability to commute/relocate:

• White Plains, NY 10601: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: One location