Automotive Service Advisor Jobs

Lake Chevrolet & Lake Ford are looking to hire a Service Advisor!
Great Pay! - NO WEEKENDS - NO LATE NIGHTS - great opportunity!
Increased traffic and growth in our Service Departments present a rare opportunity for a career minded, goal orientated, driven Service Advisor!
You will consult with customers to determine the root cause of their vehicle needs, clearly documenting their concerns an a Repair Order and dispatching the vehicle to the proper technician. You and your team of technicians will also be performing routine maintenance, conducting vehicle inspections, initiating warranty claims, reviewing vehicle service history and obtaining customer approvals for authorized repairs.
REQUIREMENTS:
Previous Chevrolet and/or Ford experience is preferred but certainly not required. Our Service Managers are more than willing to train the right individual. The ideal candidate should be a motivated self-starter that can also thrive in a team atmosphere, be approachable, out-going, confident and willing to learn.
WHAT WE OFFER:

• A fleet of Courtesy Loaner Vehicles at your disposal for customer use
• Automated texting software to keep your customers informed on the status of the vehicle repairs
• Paid Time Off (PTO)
• Health, Dental, Vision Insurance
• NO WEEKENDS...that's right, spend your weekends with family and friends!
• Ability to schedule Uber and Lyft transportation for your customers
• Flexible, family friendly work schedule
• This is a salaried position PLUS commission and bonuses
• 401k and Flexible Spending Account
• Air Conditioned Service Drive and shop to keep you, your techs and your customers happy!

ADDITIONAL JOB RESPONSIBILITIES:

• Oversee service repair orders and flow of service drive
• Provide concierge support for all owner inquiries, whether by phone, email, in person or online to ensure your customers Complete Satisfaction
• Maintain Customer Satisfaction Index (CSI) at or above company standards
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
• Answer questions about vehicle problems, warranties, services, and repairs
• Ensure that customers receive prompt, courteous, and effective service
• Distribute work between technicians efficiently

QUALIFICIATIONS:

• Able to work with little supervision
• Organized and friendly personality
• Team oriented and self-motivated
• Clean driving record and valid driver's license
• Consistent record of customer service and sales success
• Fantastic communication skills with your customers
• Demonstrated ability to manage others
• Time management skills
• Professional, well-groomed personal appearance