Auto Desk Coordinator - Impd

Position Summary

Position is responsible for assisting customers at the Auto Desk while providing information services for IMPD and other Law Enforcement Agencies. It also requires delegating duties among the processors.

Position Responsibilities

Trains employees in Auto Desk procedures.

Processes the tow and release of vehicles, vehicle property release requests, payment of parking violations and stolen license plate reports.

Collects appropriate fees (i.e. tow charge, storage fees, etc.).

Accesses computer files for possible detective holds, vehicle identification/registration number verification and title checks.

Verifies ownership of vehicles and identity of person requesting release.

Enter/update information on IDACS/NCIC computer system.

Notifies vehicle owners of recovered stolen vehicles.

Reviews, updates and maintains vehicle release filing system.

Assists with abandoned or impounded vehicles.

Enters warrants, stolen firearms and missing persons into IDACS/NCIC.

Processes the daily controller report and billing claims for the contracted wreckers.

Supervises unit in the absence of the supervisor. Assist with supervisory responsibilities and duties upon request.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem necessary from time to time.

Qualifications

High School education or equivalent and three (3) years of work experience in information management, criminal justice or vehicle release; ability to type (30) words per minute with speed and accuracy. Supervisory experience is preferred but not required. Previous experience dealing with the public required. Must pass a criminal background check and drug test. Position is subject to random drug screenings. Must be able to obtain and maintain IDACS/NCIC certification; handle sensitive and hostile public contacts; prioritize multiple tasks; provide competent and effective leadership; proofread typed copy; accurately file and maintain records; operate the fax machine, computer and telephones; complete routine forms and reports; communicate effectively both orally and in writing; meet deadlines; quickly solve problems.

Position requires knowledge of records system maintenance; basic mathematical concepts; structure and function of department and other city agencies and polices and laws relating to release of information; law enforcement theories, methods and procedures; proper phone etiquette; standard office practices; supply requisition procedures; law enforcement information systems (IDACS/NCIC, JUSTIS, OMNIX, Z-Client, T-2 Flex, BMV, Vital Check Network) and various other reporting systems.

Independent Judgment

Actions are controlled by established laws, ordinances, policies and procedures. Position requires a high degree of confidentiality. Errors could result in monetary loss to the department, jeopardize officer safety and prevent efficient customer service. Tact, diplomacy, and discretion are required, especially when dealing with sensitive and hostile public contacts.