Atm Field Service Technician - 2000 Dollar Bonus

Coraopolis, OH
Full Time
Mid Level
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$2000 Sign-on Bonus (https://cennox.applytojob.com/apply/F5S88zweKa/ATM-Field-Service-Technician-2000-Dollar-Bonus) APPLY TODAY!
We're Hiring!
Cennox is currently seeking an ATM Field Service Technician based in theCincinnati, OH area to cover repairs, cleaning, maintenance, and software upgrades on financial equipment throughout Ohio. This full-time position offers a company vehicle, flexible schedule, opportunity for travel, paid training, and the chance to become part of a rapidly growing company.
Essential Duties and Responsibilities include the following, but not limited to:

• Follow material control processes in support of assigned responsibilities (keys, combinations, alarms, parts inventory, etc.)
• Troubleshooting, diagnosing, and resolving product performance issues
• Escalation of issues to the service management team as required
• Updating call status to reflect an estimated time of arrival (ETA) and providing resolutions and updates as required
• Maintain a professional attitude and demeanor to foster positive customer relationships
• Provide first and second level repairs and preventive maintenance on ATMs, SmartSafes, and other financial equipment
• Actively participate in equipment, maintenance, and supply sales lead program
• P rioritizing and planning service calls
• Working with local service team and service management team to reassign calls as required
• Timely and accurate reporting of service updates and call closure information to the call center
• Take ownership of your assigned territory and meet service performance goals
• Have and maintain a clean and valid motor vehicle record and driver's license
• Adhere to service operating procedures
• Essential functions of this position include prolonged travel with driving several hours per day, rotating and weekend shifts, carrying and lifting tools, parts, and equipment weighing up to 100 lbs. without assistance, bending, squatting, walking, standing, sitting, reaching, working with your hands, and repetitively grasping and manipulating objects of varying size and weight requiring fine motor skills and hand-eye coordination and the ability to adjust focus for prolonged periods of time

We Offer Incredible Perks & Benefits including, but not limited to:

• HSA and FSA Health Care Accounts
• On-Going Learning & Development Training
• Employee Assistance Program, and so much more!
• Comprehensive Health, Dental, and Vision Insurance
• Paid vacation, sick time, and holidays
• Competitive Pay
• 401k Plan with Employer Match
• Company Paid Life Insurance
• Company Vehicle, Fuel and Credit Cards for Expenses
• Company Provided Cellphone, Tablet, Laptop

Essential Duties and Responsibilities include the following, but not limited to:

• Have and maintain a clean and valid motor vehicle record and driver's license
• Timely and accurate reporting of service updates and call closure information to the call center
• Escalation of issues to the service management team as required
• P rioritizing and planning service calls
• Working with local service team and service management team to reassign calls as required
• Actively participate in equipment, maintenance, and supply sales lead program
• Updating call status to reflect an estimated time of arrival (ETA) and providing resolutions and updates as required
• Essential functions of this position include prolonged travel with driving several hours per day, rotating and weekend shifts, carrying and lifting tools, parts, and equipment weighing up to 100 lbs. without assistance, bending, squatting, walking, standing, sitting, reaching, working with your hands, and repetitively grasping and manipulating objects of varying size and weight requiring fine motor skills and hand-eye coordination and the ability to adjust focus for prolonged periods of time
• Provide first and second level repairs and preventive maintenance on ATMs, SmartSafes, and other financial equipment
• Adhere to service operating procedures
• Follow material control processes in support of assigned responsibilities (keys, combinations, alarms, parts inventory, etc.)
• Troubleshooting, diagnosing, and resolving product performance issues
• Maintain a professional attitude and demeanor to foster positive customer relationships
• Take ownership of your assigned territory and meet service performance goals

We Offer Incredible Perks & Benefits including, but not limited to:

• Competitive Pay
• 401k Plan with Employer Match
• Company Vehicle, Fuel and Credit Cards for Expenses
• HSA and FSA Health Care Accounts
• Employee Assistance Program, and so much more!
• Company Provided Cellphone, Tablet, Laptop
• On-Going Learning & Development Training
• Paid vacation, sick days, and holidays
• Comprehensive Health, Dental, and Vision Insurance
• Company Paid Life Insurance

Qualifications, Job Skills & Requirements

• ATM repair, equipment and maintenance experience preferred
• Ability to use basic hand tools including but not limited to multi-meter, voltmeter, volt-ohm meter
• Travel schedule coordination skills
• Have and maintain a clean and valid motor vehicle record and driver's license
• Experience with downloading and up grading software
• Troubleshooting, diagnosing, and resolving product performance issues
• Complete administrative tasks and duties within allotted time frame
• Competent with a computer and Windows application
• Professional communication in speaking with and listening to customers
• Ability to perform essential functions of the job with or without reasonable accommodation
• A+ certification preferred
• Up to 50% overnight travel as required by the needs of the business

Cennox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Cennox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.