Associate Director Extension Operations

Position Title:

Associate Director Extension Operations

Job Group:

Professional & Scientific

Required Minimum Qualifications:

Bachelor’s degree and 7 years of related experience

Preferred Qualifications:

Bachelor's or Master’s degree in Business Administration, Operations Management, Higher Education, or a related field. PhD strongly preferred.
Demonstrated experience leading, developing, and working with interdisciplinary teams.
Demonstrated experience in using relevant software and tools for data analysis, project management, and reporting.
Demonstrated experience in working with adult learners.
Demonstrated successful implementation of formative and summative assessment.
Experience with implementing and leading change management initiatives.

:

Iowa State University Extension and Outreach is seeking an Associate Director Extension Operations, which will be classified as a Senior Manager Business Administration. In this role you oversee and manage the day-to-day administrative operations.

You will work collaboratively with the Assistant Vice President for Extension and Outreach to:

• To establish and track key performance indicators (KPIs) and metrics to measure operational performance.
• Support continuous process improvement by evaluating and optimizing operational processes, workflows, and procedures to enhance productivity, quality, and cost-effectiveness; and,
• Develop and execute operational strategies that align with the organization’s overall goals and objectives;

As a leader you will provide leadership, management, and mentorship to a team of operations professionals. You will do this through setting clear expectations, delegating responsibilities, and fostering a collaborative and high-performance work environment. Collaborating with and fostering strong partnerships with key stakeholders across different units and facilitating cross-functional meetings while driving initiatives that align with shared program/organizational objectives is key.

Other job responsibilities include:

• Implement strategies to optimize cost-effectiveness without compromising quality or positive stakeholder experience.
• Analyze data and generate reports to identify trends, issues, and areas for improvement.
• Encourage a culture of collaboration, continuous improvement, and innovation within and across the operations teams.
• Leading initiatives to implement best practices, standard operating procedures (SOPs), and technology solutions that enhance operational strategies.
• Other duties as assigned.
• Identify revenue-generating opportunities.
• Monitor and manage the allocation of resources, including personnel, equipment, and materials, to ensure efficient and effective use.

Leveling Guidelines

• Aware of key annual objectives of department or work unit

• Understands linkage between daily activities and achievement of annual objectives of department/work unit and explains to direct reports

• Focus on ISU’s mission and meeting department or work unit goals

• Supervises a small department or work team

• Often is a working supervisor with direct, previous experience performing work of those supervised

• Has full management responsibility for direct reports, specifically the authority to hire, fire, and counsel; may share part of responsibility with higher level management

• Requests approval for financial actions beyond a limited scope per policy

Iowa State University is a global, culturally diverse, and welcoming institution where students, faculty, and staff flourish. We know broad experiences and perspectives are vital to advancing innovation, thinking critically, and solving complex problems. We translate these values into action by seeking individuals who champion the educational success of all students and support the professional success of colleagues consistent with the university’s Principles of Community.

Appointment Type:

Regular

Number of Months Employed Per Year:

12 Month Work Period

Time Type:

Full time

Pay Grade:

PS810

Application Instructions:

Original Posting Date:

August 4, 2023

Posting Close Date:

August 17, 2023

Job Requisition Number:

R12600