Associate Client Manager/ Data Analyst - Must Have Syndicated Data Analysis, Sql Skills, Python Preferred

Associate Client Manager/ Data Analyst – Must have Syndicated Data Analysis, SQL Skills, Python Preferred

Location: Remote, but must be physically based within the US

Reference ID: REFID481617

About This Job

As a Customer Success Associate Client Manager, you are responsible for all client activity and the overall success of NielsenIQ at the customer. This includes driving timely outcomes and client value through the data and analytics, which drive the overall customer experience and elevate NIQs performance. This unique role is vital in delivering a customized data solution to our client, combining technical acumen with data analytics to drive value through issue-based insights.

• 35% Data Analyst
• 65% Associate Client Manager

Responsibilities

• Work collaboratively with internal partners to ensure work is connected to customer business objectives, delivered on-time, and focused on outcome
• Facilitate clear day-to-day communications with customers, proving the value of NIQ solutions in support of growth, adoption, and value creation
• Identify opportunities for increased partnership and elevate those opportunities to organizational partners
• Drive strategic thought leadership with customers leveraging NielsenIQ tools and assets
• Understand and leverage NielsenIQ solutions and apply industry knowledge to conduct advanced issue-based analyses with clear proactive insights and action-oriented recommendations
• Lead client presentations with proactive insights and action-oriented recommendations
• Develop a consultative approach to client business issues, understanding the industry and what issues a client is facing
• Determine ROI of NielsenIQ recommendations and solutions
• Write SQL scripts to query NIQ's Data Lake when granular data assets are required to complete an analysis. Review and scope client's requests, size effort, set expectations and execute deliverables
• Understand client structure and organization
• Partner with Client Delivery teams to ensure timely delivery of monthly data and reporting
• Partner with customers to set objectives that drive business impact and maximum client value, building and maintaining strong relationships and deep expertise with adaptability, urgency, and positivity
• Ensure client stakeholders buy into outcomes and value NielsenIQ is delivering to them
• Ensure on-time delivery of solutions to achieve forecasted revenue on-time
• Identify potential revenue opportunities with customers and handoff to Account Developers to enable them to achieve sales goals

Qualifications

You are flexible and easily adapts to a dynamic work environment. You have a can-do attitude and can tell a story using data. You are the first to recognize an opportunity, then turn it into a solution. Curiosity, communication, and critical thinking drive your work. You are comfortable working with complex customer relationships and issue resolution. You are creative in leveraging existing data sources to answer tough questions. You work collaboratively on a remote team within a challenging and matrixed environment while maintaining high standards. You have strong time management skills and are comfortable managing multiple priorities.

• Experience working with complex client relationships and client issue resolution
• Strong sense of autonomy, urgency, and accountability to delight clients
• Proficiency in BI Tools a plus (PowerBI, Tableau)
• Time management & prioritization
• Experience in a client service environment and ability to develop, maintain and grow client relationships
• Strong analytical aptitude and proficiency in presenting analysis and insights
• College/University Undergraduate or master's degree
• Strong experience in maintaining strong customer relationships
• Demonstrated strength in data analysis & working with Syndicated, Panel, and POS data highly preferred (Nielsen, IRI, Kantar, and Numerator, to name a few)
• Collaborating with teams and working in a matrixed environment
• 2-3 years of CPG/Retail industry experience preferred
• Strong relational database experience, with an emphasis on writing SQL queries
• Highly proficient in Microsoft Office
• Experience utilizing multiple and complex data sets through problem-solving and proven project management skills
• Prior experience with NielsenIQ solutions
• Excellent communication skills and presentation skills
• Skillfully communicate and work collaboratively with internal & external teams

Additional Information

All your information will be kept confidential according to EEO guidelines.

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™.

NIQ, is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com.

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion/

NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process.