Assistant Project Manager; Calor

Location: Chicago, IL
Employment Type: Full-Time
Salary: Competitive

Position Summary: Provides case management services to program participants to assure that their needs are being met. Develop a trustful and confidential relationship with clients wherein related service issues and needs may be comfortably resolved.
Position Responsibilities

• Assist the families in completing personal service workers/employer applications.
• Must carry a cell phone to be available to families.
• Participate in improvement activities using total quality management structure.
• Complete the Risk Assessment Tool annually.
• Maintain current with all program and agency policies and procedures.
• Other duties as assigned by Supervisor.
• When applicable, access vendors and complete paperwork for the one time funding for the customer.
• Complete all Home Based documentation including progress notes for each contact, and following established guidelines.
• Complete billing sheets in a monthly basis, with a minimum of three hours per month within time frames.
• Build appropriate relationships with all families and referral sources.
• Implement and enforce agency policies and procedures on client service delivery. Work effectively to resolve client disputes or complaints relevant to agency service providers or policies.
• Make referrals and linkages to requested services. Evaluate customers’ service needs.
• Respond to phone calls in a timely manner.
• Update program documentation annually, including releases of information and service authorizations.
• Schedule bi-monthly visits with clients. Complete their annual Individual Service Plan (ISP) review; establish goals, and update for changes in conjunction with Community Alternatives Unlimited (CAU) and other Individual Service and Support Advocacy (ISSA) providers.
• Adhere and enforce agency safety procedures. Assist in the evacuation of all program participants during a fire drill, tornado drill or other civil emergency drills according to the department evacuation plan.
• Complete the Inventory for Client and Agency Planning (ICAP) annually.
• Participate in agency staff meetings as well as other meetings required by funding agencies.
• Conduct regular case review to assure that files are kept up to date in accordance with agency and funding source requirements.
• Complete time sheets and submit to accounting as requested; resolve pay issues with appropriate agency.
• Participate in fulfilling funding source requirements.
• Maintain an active caseload of a maximum of 40 cases.

Requirements
Essential Skills and Experience:

• Excellent verbal and written communication skills in Spanish and English.
• Management skills: the ability to organize and manage multiple priorities .
• Computer proficient .
• An ability to work collaboratively with other health and human service providers to affect a continuum of care for agency clients.
• Must have valid Illinois driver’s license and ability to meet agency insurance requirements.
• An ability to provide services to the monolingual Spanish client.
• High performance teams and a strong team player .
• Commitment to company values .
• Minimum of one year experience working with persons with Developmental Disabilities.
• Planning skills: an ability to think ahead and plan over a given time span .
• Must be able to work evening hours, and travel within the city and surrounding suburbs.
• Must have a car.
• Bachelor’s degree in social work or related field is required.

Nonessential Skills And Experience

• Previous experience in case management services.
• Previous experience in a non-profit .