Assistant Manager Jobs

Lyon Living Proudly Offers The Following Benefits

• Employee Referral Bonuses
• Education Reimbursements
• Employee Housing Discounts
• Medical/Dental/Vision Plans/FSA/HSA
• 401K Matching

Pay Range: $23.00-25.00 per hour plus commission
Click here to learn more about Lyon Living
New opportunities are waiting for you! Are you customer service driven and ready to join our dynamic team?
Our teams work hard to maintain a culture that is conducive to creative thinking, empowerment, and collaboration. We are currently looking to fill a full time Assistant Manager position for Atwater in Sunrise, FL.
The Assistant Manager is responsible for supporting the Property Director in all operations for increasing revenue and decreasing expenses, while maintaining the property in superior condition. The Assistant Manager takes a lead role in assisting with the leasing, marketing, and resident relations for the community.
Essential Job Functions

• Prepare and administers the monthly lease renewal and resident retention programs.
• Accurately and efficiently prepares and processes all application paperwork, including reviewing credit and verifying income and previous residency.
• Maintain and communicate accurate knowledge of all aspects of the community, including rent and pricing information, concession programs and apartment availability.
• Assists with ordering office supplies as needed.
• Prepare and maintain accurate and current resident files and demographics.
• Ensures all checks and payments are collected and scanned accurately by carefully monitoring all collections and storing in the property safe or lock box.
• Provide customer service in a manner consistent with the company’s mission.
• Make recommendations to management regarding improvements for the overall operation of the community and/or implement these recommendations.
• Monitor completion of resident requests for maintenance service, enter information regarding completion into computer software.
• Supports Property Director upon request with overall management of property operations.
• Document correspondence with residents and future residents.
• Communicate any unsafe or unacceptable conditions on the property to the service team staff.
• Ensures all new residents abide by company’s renter’s insurance requirement; enter insurance information in computer software.
• Assist with coordination and planning of special events, resident functions and resident relations activities.
• Ensure all aspects of the leasing office are hospitable, organized and professional in appearance, including all files and materials are in appropriate cabinets.
• Ensure serve three-day notices on delinquent accounts adhering to legal procedures and company policies as directed by your Regional Account Manager.
• Communicate and coordinate daily with the service team staff to ensure that apartments are ready for move-in and that an adequate number of vacant apartments are available to show future residents.
• Receive and document resident requests for maintenance service and communicate requests to service team staff.
• Conduct tours of the community and apartment homes and follow-up on all traffic and leasing leads to maximize rentals and achieve occupancy goals.
• Assist the Property Manager in supporting, motivating, training and developing personnel to achieve maximum growth potential.
• Accurately process and enter all rental activity into the computer software, including move-in, move-out.
• Pre-approve and audit application files prepared by leasing staff prior to Property Manager approval.
• Effectively explains all lease documentation, community rules and community policies to new and current residents.
• Monitor status of renter’s insurance for current residents; contacts residents when renter’s insurance requirements are not being met.

Experience/Requirements

• Effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization.
• Must operate efficiently in a fast dynamic environment and able to manage multiple simultaneous projects requiring frequent communication and prioritization.
• Excellent customer service, organizational and communication skills, both written and verbal.
• Intermediate to advanced levels of experience in financial law and apartment management law. Understand and comply with all federal and state labor and housing laws.
• Possess the ability to respond to common inquiries or requests from service providers and co- workers in various departments.
• Ability to define problems, collect data, establish facts and draw valid conclusions with suggestions to resolve.
• Bachelor’s degree from a four year college or university; or a minimum of two years of industry experience.
• Proficient use and understanding of internet, Real Page and Microsoft Office (Word, Excel, PowerPoint and Outlook) programs required.
• Ability to read, analyze, interpret, and compose contracts, reports, forms and documents.
• Intermediate to advance level of mathematics and calculator skills.
• Understand and respond to common inquiries and/or complaints from customers, employees, and members of the community.
• Valid driver’s license, vehicle registration and vehicle insurance. Required to maintain insurance and driving record in accordance with company policies and company’s insurance carrier.
• Intermediate to advanced levels of experience with accounting and/or mathematical functions.

Lyon Living is an Equal Opportunity Employer. Employment selection and related decisions are made without regard to race, color, religion, sex, national origin, disability or veteran status.
Pre-employment background check and drug screening required. Lyon participates in the E-Verify program.