Assistant Manager Jobs

At Meddys, we look for people who work well with others toward a common objective, hold each other accountable, get stuff done, and are proud of their results. The goal of team members at Meddys is to create exceptional service for guests by making exceptions and Meddys' goal is to create an exceptional work environment for its team members by making clear, realistic expectations with attainable rewards.
If you are willing to take the steps necessary to fulfill our expectations with purpose and hold yourself accountable for your actions, you will succeed.
General Responsibilities

• Make exceptions for guests even when it’s difficult.
• Deliver and, if necessary, explain the complimentary pita bread to every dine-in guest
• Perform cash and credit sales responsibly while limiting errors and ensuring accuracy.
• Ensure food meets the taste, temperature, aesthetic, and portion standards of the brand.
• Promote, exhibit, and deliver a culture of excellence, growth and candor.
• Perform exemplary customer service at the ordering counter, identifying guest needs.
• If bartending, serve in accordance with Alcoholic Beverage Control Guidelines
• Keep managers informed of any need-to-know information.
• Deliver orders to guests and bus tables in a cyclical pattern.
• Maintain cleanliness of the lobby, restrooms, patio, tables, bar, and expo area.
• Fulfill the requirements of your assigned shift position and help others with theirs when there is a disproportionate number of tasks to be done.
• Fulfill complete orders for guests in a timely manner by prioritization and double checking.
• Stay aware of the surroundings at all times and keep coworkers safe from unnecessary risk.
• Hold yourself and coworkers accountable with integrity and empathy.
• Utilize in-house standards known to increase customer satisfaction and team efficiency.
• Handle food and beverage with the knowledge and care to prevent foodborne illnesses.
• Echo “Welcome to Meddys” and give departing guests a farewell.
• Provide drink refills and table service to prevent interruption of guest’s meals.

Responsibilities Specific to This Role

• Read reviews, reaching out to guests to identify constraints and resolve service disparities.
• Perform closing duties and properly secure the restaurant after operating hours.
• Demonstrate and explain the proper methods of performing practical tasks, supervise trainees while they gain initial experience, provide feedback, and repeat until their proficiency ratings are acceptable.
• Introduce trainees to the team, provide a tour, ensure they have the necessary training materials, and act on any relevant new details the trainee may provide.
• Treat existing, potential, and past employees indiscriminately in relation to protected categories as outlined by EEOC and ADA laws and guidelines.
• Delegate tasks to FoH employees to ensure everyone on shift has a task to focus on.
• Audit credit bar tips and the corresponding receipts.
• Prevent misreporting of clock in and out times, ensuring everyone is compensated fairly.
• Ensure the End of Day Deposit is submitted completely and accurately according to standing policies and procedures.
• Monitor hourly labor percentages, acting on trends to minimize costs and maximize service.

Qualifications
Minimum

• Maintain reliable transportation and travel to every store location in the region if necessary
• Must be of legal age to serve alcoholic beverages
• Able to work on your feet for 10 hour shifts
• Maintain a clean and professional appearance
• Must be available to work weekends
• Able to consistently work 40 hours a week
• Customer service experience

Desired

• Knowledge of Food Safety Laws
• Higher education, certifications, or degree
• Leadership and supervisory experience
• 2 years of customer service experience or more
• Aloha POS system experience

Benefits

• Health Insurance: Medical, Dental, and Vision
• 70% discount on food for self, family, and friends (with caveats)
• Paid Time Off