Assistant Manager Jobs

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Job Summary
The Assistant Manager will be responsible for assisting the General Manager in the oversight of gym operations to ensure an exceptional “Judgment Free” member experience as well as a financially successful club. The Assistant Manager will be accountable for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development.
Essential Duties And Responsibilities

• Prepare HR related forms and send to Corporate Human Resources Team.
• Ensure prompt opening/closing of gym.
• Involved in all front desk related activities including:
• Determine and communicate equipment repair in a timely manner.
• Backup support for any team member who is absent.
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Team Management
• Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure team members follow superior customer service guidelines.
• Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF’s values and goals.
• Recruit, hire, train and develop a high performing team consisting of Member Service Representatives, Trainers and Custodians.
• Facilitate all member requests, issues and questions.
• Oversee cleanliness and maintenance of facility including taking responsibility for largest section of cleaning daily.
• Authorize expenditures and refunds. Make daily bank deposits.
• Manage marketing efforts by ensuring the team is aware and trained on all marketing promotions.
• Resolve team member issues or concerns.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Ensure safety of employees, members and club property.
• Schedule team members and ensure all shifts are covered.
• Track statistics and reports (weekly, monthly, annually).
• Discuss team member disciplinary measures with General Manager/Area Manager

Qualifications/Requirements

• High School diploma/GED equivalent preferred.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Customer service background preferred.
• Must be 18 years of age or older.
• Upbeat and positive attitude!
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Punctuality and reliability is a must.
• Basic computer proficiency.
• A passion for fitness and health.

Physical Demands

• Continual standing and walking during shift.
• Will encounter toxic chemicals during shift.
• Moving self in different positions, including bending, climbing, balancing, kneeling, crouching, and twisting, to accomplish tasks.
• Ability to work 3rd shift (overnights).
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.

Why Join Planet Fitness?
Philosophy
We are here to provide a unique environment in which anyone, and we mean anyone, can be comfortable. A diverse, Judgement Free Zone where a lasting, active lifestyle can be built.
Our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. We seek to perfect this safe, energetic environment, where everyone feels accepted and respected. We as employees take pride in the fact that we are a non-intimidating, welcoming gym. Unlike most traditional gyms, Planet Fitness does NOT cater towards bodybuilders or power lifters but is instead focused on general fitness. We strive to provide a comfortable atmosphere for EVERYONE in what we call the Judgement Free Zone (JFZ).
Mission Statement
At PF Supreme, we’ve worked hard to become one of the largest franchisee groups in Planet Fitness, the most recognizable name in the fitness industry. We strive to create a fun and respectful environment, where our team of motivated individuals can learn and grow just as quickly as our organization. Our purpose is to continuously expand the Planet Fitness brand, better the lives of our team with fulfilling career, and truly deliver the Judgement Free experience to our members. We believe by being passionate in our work and fearless in our approach, that our potential has no limits.
Job Benefits Include

• Benefits including: medical, 401k, and supplemental insurance.
• Discounts on merchandise sold at the club.
• Free Black Card gym membership.
• Discounts on movie tickets, theme parks, hotels, attractions, and much more.
• Career growth opportunities.

Compensation: $18.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
JOIN THE CLUB.
Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!
Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet.
TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
Our customer service philosophy is that it’s not enough to simply meet member expectations, we want to exceed their expectations and make them our Raving Fans. In addition to positively promoting the Judgement Free Zone, we also want our members to be raving fans of the team members who are responsible for impacting their lives every day, each time they step into a Planet Fitness club. Much like that post-workout bliss, it sure feels good to know that members recognize and appreciate the people here that create their excellent experience.
CHECK OUT SOME OF OUR GOLDEN THUMB AWARD WINNERS, NOMINATED BY A MEMBER IN THEIR CLUB: