Assistant Manager Jobs

Position Summary:

Assists the Community Manager in leading the team. Responsible for day to day operational and sales responsibilities involving residents such as resolving resident concerns, move-in/out process, renewals, evictions and other resident related items

Job Duties:

• Creates a customer service focused culture for residents, prospects, vendors and employees; responds and resolves resident requests and concerns; leads by example and ensures a proactive approach is adopted for all key customer touch points.
• Completes delinquency review, accounting month-end and process evictions according to company policy.
• Completes audits and community inspections to ensure policies, procedures and corporate compliance are followed at all times.
• Ensures the condition and quality of the communities meet the Irvine Company standards at all times. Works with the team to ensure overall property maintenance is kept up through regular property walks and property quality inspections.
• Handles all resident complaints, identify solutions and communicate to leadership.
• Oversees ledger management to include adding/waiving fees and process company invoicing.
• Responsible for training, onboarding, and development of all team members with focus on employee engagement and retention.
• Tracks NPS and Yelp scores daily.
• Responsible for healthy collaboration and partnership with other departments within Apartments and across divisions.
• Assists new/existing residents with all ICAC processes including move-in/out, transfers and renewals, FAS, lease agreements. Process resident applications, lease documents as needed.
• Monitors key performance metrics; ensure plans are in place to achieve company targets.

Variances in responsibilities may exist by community type:

Smaller Communities:

• Assist with leasing responsibilities as needed.

Minimum Qualifications / Other Expectations:

• Occasional travel required
• Ability to work evenings, weekends and holidays
• Regular, consistent and timely attendance is required
• Min. 1 year experience in customer service environment; leasing experience preferred.
• Ability to communicate clearly and effectively in English, both verbally and in writing. Multilingual ability a plus.
• High School Diploma
• Valid driver’s license; valid vehicle insurance