Assistant Club Manager Jobs

Job SummaryThe Assistant Club Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club.Essential Duties and Responsibilities

• Member service oversight - Ensuring staff is providing a superior customer experience at all times.
• New member sign-up.
• Assist with Staff Management and provide backup support to Club Manager as needed.
• Take prospective members on tours.
• Facilitate all member requests, issues and questions.
• Assist in scheduling and supervising staff.
• Check members into the system.
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Involved in all front desk related activities including:
• Backup support for any employee who is absent.
• Assist in tracking statistics and reports (weekly, monthly, and annually).
• Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
• Assist in ordering of supplies using specific budget based on club requirements.
• Assist in resolving or escalating employee issues or concerns.
• Assist in overseeing cleanliness and maintenance of facility.
• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.

Qualifications/Requirements

• High school diploma/GED equivalent required
• Solid supervisory, diplomacy and listening skills
• Strong problem resolution skills
• Superior customer service skills, preferably in the fitness industry
• Tanning Operator Certification preferred
• Must be 18 year of age or older
• Basic computer proficiency (Microsoft Suite and Apple)
• Hard working, enthusiastic and energetic!
• Experience working as a Member Service Representative at Planet Fitness
• Current CPR Certification preferred

Physical Demands

• Continual talking in person or on the phone during shift
• Must be able to occassionally lift up to 50 lbs
• Continual standing and walking during shift
• Will dilute and utilize chemicals for cleaning and sanitization

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.