Appointment Specialist Jobs

Appointments Specialist

$20.00-$25.00 per hour

Contract through end of year (with potential to extend or turn permanent)

Mon-Fri, 9:00am-5:00pm

Columbus, Ohio

What the position offers:

• Being supported and encouraged to improve every day by working collaboratively with a diversely skilled team
• Joining in our mission to forever change the way people access benefits
• Engaging in an energizing, committed, and fun work environment
• Being empowered as an ‘owner’ of your subject matter and work
• Working in a complex and dynamic business, simultaneously operating across insurance, CPG manufacturing, and dental services
• Being a person of high character and amazing talent
• Opportunity for remote, hybrid, or onsite schedules

What you’ll be doing:

• Own continuous pipeline of contracting packets from introduction to completion though integrated software, email, or phone when needed
• As an Appointments Specialist, you will be responsible for providing delightful and differentiating service
• You will be responsible for appointing our brokers and partners are licensed so they can represent our company to their clients
• Complete contracting responsibilities with the drive to assist with process improvement projects
• Support Appointment & Licensing inboxes by routing, troubleshooting, or escalating requests through the appropriate channel
• You will be responsible for doing this process accurately and efficiently all while exceeding our brokers and partners customer service expectations
• Partner with the Appointments & Licensing Lead to align representatives territory expectations and projections that prepares you to execute volume
• You are a subject matter expert on our companies’ appointment processes, carrier compliance rules and deadlines, document and contract evaluations, and all system tracking best practices

Who we’re looking for:

• You have a passion for completing highly repetitive tasks in a fast-paced environment while being accountable on smaller projects through completion
• You are self-motivated and “get stuff done” while also providing a customer service approach to your work
• History of exceeding individual and team goals and metrics
• You have a proven ability to identify inefficiencies in a process to give suggestions on solutions though completion
• Knowledge of ticketing or knowledge-base tools
• Proficiency with Salesforce and DocuSign, or comparable softwares

*Send qualified resumes to [email protected]