Application Analyst Jobs

Req #: 0000112909

Category: Information Systems and IT

Status: Full-Time

Shift: Day

Facility: RWJBarnabas Health Corporate Services

Department: EPIC- IT Pharmacy Services

Location:

System Business Office, 2 Crescent Place, Oceanport, NJ 07757

Application Description

Willow Inpatient/Ambulatory Pharmacy System automates pharmacy communication and workflow while coordinating ordering, dispensing, and charging activities. Integrated with EpicCare Inpatient Clinical System, Epic Ambulatory, and Epic s embedded decision support engine, Willow delivers proactive guidance and financial support suggestions.

Role Description

The Application Analyst is primarily responsible for supporting the design and build of the Epic application. They are primarily responsible for the overall build of the workflows, system configurations, change documentation and support of operations for the application. The Application Analyst is responsible for the installation and upgrades and the configuration of the application. The Application Analyst assists in the coordination of end-user support activities. The Application Analyst creates the test plans for the application, executes the test plans and version upgrades, and documents all test outcomes, including troubleshooting and support. The Application Analyst is responsible for addressing basic user or build issues, recommending mitigation plans and escalating more complex issues. The Application Analyst also provides on-call support for the application through go-live.

Qualifications

Job Qualifications/Education/Training/Certification/Licensure

Education

• Minimum: Pharmacy degree with three (3) or more years of relevant work experience

Work Experience

• Minimum: Three (3) years relevant experience
• Preference for knowledge of current inpatient and ambulatory pharmacy system workflows and processes
• Preference for knowledge and work experience with inpatient and ambulatory pharmacy systems
• Preferred: Five (5) years relevant experience in a health care setting
• Demonstrated interest in supporting the development and build of the application

Licenses And Certifications

• Applicant is expected to maintain certification as current by completing New Version Training (NVT), as applicable
• Minimum: Obtaining applicable certification will be an expectation of the role
• Pharmacy license or Pharmacy Tech Certification required

Key Competencies

• Resilience: the ability to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressures
• Dependability: the ability and willingness to take ownership of work activities and ensure that they are completed in an accurate, efficient, and timely manner. Must be detail-oriented with strong organizational skills and able to function effectively in a fast-paced environment and meet deadlines
• Adaptability/flexibility: demonstrating flexibility with respect to changing end-user business needs
• Initiative: the ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others
• Learning: the ability and willingness to learn new software and systems
• Interpersonal skills: the ability to communicate information clearly and concisely with project leadership and subject matter experts; the ability to gain trust and establish effective relationships with Epic counterparts
• Problem solving: seeking, logically examining, and interpreting information from different sources to determine a problem's cause and developing a course of action to resolve the problem and to prevent its recurrence
• Critical thinking: the ability and willingness to see things in an open-minded way and examine an idea or concept from as many angles as possible
• Listening: listening attentively to ensure that the intended message has been accurately received, holding responses until the person has finished making their point, and repeating information to ensure accuracy

Responsibilities

The Application Analyst is the primary support for the Application Lead for the related Epic application. In addition to the duties discussed in the Role Description, the Analyst is responsible for the following:

• Following build standards and maintaining synchronization between environments in collaboration with environment team
• Supporting continuous documentation of system modifications and updates
• Supervising basic issues and roadblocks, escalating issues as needed
• Executing Application Design and Build:
• Recommending areas for process improvement
• Supporting application governance needs, including development of business case for decisions
• Documentation and Communication:
• Representing application in Integrated Area Workgroups
• Designing and building the related application
• Building data fields, screens, templates, and user-defined functionality, as required
• Maintaining version control of work flows, issues/risks log, and decisions tracker
• Logging decisions and issues/risks in tracker
• Reviewing the proposed training curriculum
• Maintaining and closing support tickets
• Following the process for identification, tracking, resolution and closure of all issues
• Performing a thorough review of all Foundation Build Content and workflows for application
• Following the change control process and any required changes
• Application Support:
• Participating in unit, application, and integrated testing for system functionality
• Assisting with development of future state materials
• Providing on-call support for application through go-live and post go-live
• Project Management:
• Coordinating test plans and new systems, complying with version upgrades and system modifications
• Working with Operations to optimize the design of the application s capabilities and workflows
• Communicating with supervisors to determine necessary escalations
• Providing go-live support for users on new applications, including functionality

RWJBarnabas Health is an Equal Opportunity Employer