Apothecary Store Manager Jobs

The Apothecary Store Manager reports to the Executive Director and oversees the clinic’s product and educational offerings. This individual manages the on-site apothecary and online store platform and is responsible for developing sustainable revenue streams for the store and course offerings. The Manager has an in-depth knowledge of business development, sales and marketing, and staff management, all undergirded by natural leadership abilities. This person is energetic and motivated to take the store and educational programming to a sustainable “next level.” As a plus, this person has knowledge and experience with: dietary supplements, botanicals, and herbal tinctures; ordering and receiving merchandise and supplies, procurement, fulfillment of mail-order and in-clinic sales, inventory, accurate record keeping, and government compliance.

Schedule

On Site

Full Time

Responsibilities

Business Development

• Set annual calendar for product and course marketing
• Collaborate with affiliate content providers
• Generate monthly and quarterly program reports to analyze revenue and impact
• Manage implementation of health education classes (paid and free) to patients and the broader community
• Oversee use of health education facility use (TBD)
• In collaboration with Executive Director, develop collaborative agreements with content providers, vendors, health educators and other entities in support of revenue-generating strategies
• Set revenue-generating strategies for the product sales and educational programming

Supervision

• Oversee part-time Apothecary Store Associate
• Facilitate annual and 6-month reviews for direct reports
• Train, support, and supervise apothecary personnel

Operations

• Maintain familiarity with current industry regulations as applicable to each vendor including cGMP compliance, MAP policies, and MSRP for items
• Provide coverage of daily operations when associate is unavailable or as needed
• In collaboration with Executive Director, develop annual budget of revenue and expenses for store and educational programming
• Maintain accurate and compliant records and ensure that products are properly labeled according to FDA, cGMP standards, and other relevant health department guidelines

Client Services

• Maintain positive relationships with clients, staff, practitioners, and brand representatives

Data Analysis, Research and Reporting

• In 2023, implement Shopify or comparable POS to manage vendors, customers, inventory and sales
• Create quarterly and year-end inventory reports and submit to accounting firm and board reliably and promptly at the end of each quarter

Requirements

Must Have

• Strong interpersonal skills with ability to deal courteously and effectively with internal and external requests
• Ability to uphold and respect client confidentiality at all times (HIPAA)
• Capability to maintain effective communication between departments, systems, and teams and effectively collaborate and cooperate to complete tasks
• Creativity and efficient utilization of resources to problem-solve and think on one’s feet
• Ability to work independently to prioritize projects with various timelines and precedence
• 3-5 years’ relevant experience and college degree
• Demonstrated ability with Microsoft Office applications, Quickbooks Point of Sale systems, and cloud-based document sharing in OneDrive; comfort and dexterity in learning new technologies and assisting/teaching others in their use
• Effective time management skills
• Team player with a good sense of camaraderie and support
• High level of organization; attention to detail while maintaining context within larger scope of business
• Ability to fulfill patient and practitioner requests quickly, accurately and efficiently

Nice to Have

• Interest in collaborative healthcare and passionate about the field of health and wellness
• Training/certification as herbalist or practitioner with equivalent qualifications
• Comfortability and ease in a public facing client services role
• Prior work experience in a heath care environment
• Prior supervisor or management experience preferred