Anc - Operations Agent

Job Summary

This is an HR transformation role, leading organisational change within a dynamic environment with many developments in the near future. He or she will implement HR standards and processes in line with region requirements. Reporting to the Country business leader (CEO) with a strong dotted line to the regional HR head, the job holder will be responsible to drive and deliver key HR country, regional initiatives and HR global projects including but not limited; HR Systems implementation, Talent Management, Performance Management, Compensation & Benefits, Employee communications; employment/industrial/labor relations, Talent Acquisition, Employee Value Proposition (EVP), whilst also utilizing the support from respective centres of excellence (CoE).

Job Responsibilities

HR Strategy & Direction

• Establish an annual Action Plan for the country/station and associated HR budget in line with country/station HR strategy and direction.

• Monitor the achievement of the Action Plan against HR milestones and KPI’s (e.g. Absenteeism, Employee Satisfaction, Productivity, Employee Retention).

• Monitor and anticipate competitor activity, developing plans that will sustain competitive advantage.

HR Delivery

• Ensure HR operational processes and systems are meeting required standards in terms of internal business partner’s satisfaction, legal and Swissport requirements.

• Evaluate the organization’s future workforce needs to recommend changes to the organization’s human resource strategy and adapt existing current human resource programs to meet these needs.

• Direct and control recruitment and selection programmes to deliver effective and timely results.

• Implement effective market driven compensation and benefit programmes to ensure the country/station attracts and retains the right talent whilst maintaining fairness and consistency in terms of reward and recognition.

• Direct and co-ordinate works council/union relations for the country/station and direct employee communications.

Development of organisational capability

• Influence the culture according to the new corporate values and support the commitment to continued improvement.

• Lead succession and talent management within the business to identify its capability strengths and gaps and plan effectively to ensure appropriate staffing that will meet current and future needs.

• Drive performance management processes within own country/station and motivate/ inspire management to set high standards of performance and hold employees firmly accountable for meeting those standards.

• Provide coaching and support to management in own country/station to assist them to work with their employees to achieve their performance standards.

· Support EVP project delivery and work closely to support country roll out of initiatives to drive our ultimate goal to become an employer of choice

· Supporting internal communication to ensure a healthy culture of positive employee engagement is developed using technology to achieve this (Employee App etc)

Employee Relations

• Provide recommendations to senior management and direct negotiations with unions, industry groups and industrial authorities to determine agreements and minimize the possibility of industrial disputes or to facilitate the resolution of any disputes.

Change Management

• Facilitate and support core transformation projects/ initiatives to achieve a client driven business to ensure maximum effectiveness, minimise the loss of key employees and maintain effective employee relations.

• Provide sound HR advice and guidance to management on the implementation of change within their own departments.

• Provide thorough leadership on HR matters as a member of the Country/station Management team.

Team Management

• Lead, direct, evaluate and develop a team of human resource professionals to ensure that the organization’s human resource strategy is implemented effectively and within established budgets and that the organization complies with all relevant regulations, laws and employment standards.

Qualifications

• University Degree in Human Resources Management (HRM) or equivalent professional qualification in HRM related subject.

• Minimum of 7-10 years HR experience, 5 of which should be in a managerial position.

• Knowledge of the aviation industry and experience with work councils, labour inspection and experience in CLA negotiations is a must.

• Native Dutch speaker and excellent in English.

• Strong knowledge of local labour laws.

• Financially competent, able to assimilate and interpret financial data.

Competencies

Strategic Planning:

· Ability to implement a strategic HR plan in line with company objectives.

Decision Making

• High energy, personal presence, and maturity as components of leadership ability in order to facilitate the best decision making based on facts and analyses.

Leadership Skills

· Ability to motivate team to deliver high quality standards with team focused management style.

· Ability to persuade, gain support, obtain commitment, and mobilize others to action.

Interpersonal Skills

• Excellent communication and presentation skills with the ability to influence and mobilize a range of audiences.

Intrapersonal Skills

· A confident self-starter with project management skills; proactive, persistent and with the ability to get things done in a complex and fast-paced environment.

Compliance

· Personal and professional integrity of the highest order.

Equal Employment Opportunity Statement

Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available, and does not discriminate in its employment decisions on the basis of any protected category. Candidates who are offered employment may be subject to a criminal record and other background checks as permitted or required by company policy or applicable law.

About Us

In 2021, Swissport International AG provided best-in-class airport ground services for some 97 million airline passengers (pre-COVID 2019: 265 million) and handled roughly 5.1 million tons of air freight (2019: 4.6 million) at over 120 air cargo centres worldwide. Several of its warehouses have been certified for pharmaceutical logistics by IATA’s CEIV Pharma and by the British MHRA. The world's leader in airport ground services and air cargo handling, with currently around 48,000 employees, was active at 287 airports in 45 countries on six continents as of 14 July 2022.