Analyst, Security Training And Behavior Awareness

Why Ciena:

• We are big proponents of life-work integration and provide the flexibility and tools to make it a reality with remote work and potentially, part-time work.

• We recognize the importance of well-being and offer programs and benefits to support and sustain the mental and physical health of our employees and their families and offer a variety of paid family leave programs.
• We are committed to employee development, offering tuition reimbursement and a variety of in-house learning and mentorship opportunities.
• We believe an inclusive, diverse and barrier-free work environment makes for empowered and committed employees.
• We realize time away to recharge is non-negotiable. We offer unlimited paid time off!
• We know that financial security is important. We offer competitive salaries and incentive programs, RSUs (job level specific), and an employee share option purchase program.

• Great work deserves recognition. We have a robust recognition program, with ongoing and enhanced awards for exemplary performance.

How You Will Contribute:

Assist the Security Training Awareness and Communication function in driving awareness into action. This role will help influence the way people operate using creative content to positively change human behavior, install a security mindset, and improve the effectiveness of the human layer of our security defenses.

• You will create digital storyboards for internal training and awareness content.
• You will perform data analysis on reporting from Security Awareness campaigns to identify behavioral trends.
• You will assist with the development and execution of Social Engineering campaigns using Security Awareness training tools.
• You will create compelling digital media content including short articles, instructional videos, blogs, and promotional content for the Security team that is informative, easy-to-grasp, and drives action.
• You will learn to emulate psychological tactics used by threat actors in Social Engineering campaigns.

• You will help to coordinate Security Awareness events including regional awareness events and hackathons.

What Does Ciena Expect of You?

• Initiative – you’re a self-starter who works with limited direction and is committed to delivering against aggressive deadlines.

• Communication expertise – you possess the ability to communicate highly technical IT concepts to non-IT business partners to ensure understanding and consensus.
• Agility – you are readily able to manage competing and ever-changing priorities and maintain a balanced and methodical approach to problem-solving.
• The flexibility to work independently and as part of a broader team – you thrive in a team environment, are comfortable working independently and know how to get things done in a virtual environment.
• Relationship builder – with a proven ability to influence, you’re able to quickly develop trusted connections and get work done through others.
• A customer-first mentality – what’s important to the customer is also important to you.

• A commitment to ongoing learning – Self-motivated to stay current on latest industry news and innovative approaches to digital media and human behavior.
• Critical thinking – you readily approach problems in a consistent and systematic way.

The Must Haves:

• Technical Skillset Requirements: Solid understanding of MS Excel (familiarity with pivot tables and vlookups are a bonus).
• Education Requirements: Bachelor or Master of Science with a concentration, certification or discipline in User Experience, Communications, Marketing, Psychology, Information Security and/or Video/Graphic Design.
• Minimum of 2 years of experience assisting with digital content creation, user experience design, and/or global corporate communications.
• Proficient in SharePoint, HTML/CSS.
• Hands-on experience creating newsletters, infographics, and digital media using tools such as PowerPoint and Adobe Suite.

• Ability to utilize both technical and interpersonal skills to build relationships.
• Ability to write brief and persuasive text that keeps users engaged, reduces errors, and confusion. Exceptional problem-solving skills with process-oriented, analytical mindset.
• Solid understanding of graphic design and typography, with a strong advertorial sense and understanding of following corporate brand guidelines.
• Keen eye for detail, spelling, grammar, and punctuation skills along with creative abilities.

The Nice to Haves:

• Have excellent presentation, communication, and negotiation skills.
• Be familiar with business requirements gathering and assessment, competitive analysis, and secondary research.
• Possess a strong tendency towards visual thinking – using techniques like storyboards and sketching – to communicate interaction design concepts.
• Familiarity with accessibility standards and how to write for screen readers.
• Big picture and conceptual style thinking.

• Ability to work independently and manage multiple projects/responsibilities in a fast-paced environment.
• Willingness to travel internationally up to 20% of the time.
• Understanding of general cybersecurity best practices.

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